We’re looking for someone with a strong customer focus to join our amazing team of skilled Customer Service Specialists and launch your career in a growing industry! InMotion Hosting is a privately-owned technology company providing web hosting, cloud-based solutions and managed services to businesses and entrepreneurs across the globe.
Our goal is to thrill every customer with our expertise, professionalism, availability and an honest desire to see them succeed. If you have a passion for helping others and are looking for your work to impact business owners around the world, then InMotion Hosting may be the perfect place for you!
Location: Remote, U.S.
What You’ll Do:
- Address incoming requests from new and existing customers as it relates to billing, account management, and general customer service
- Assist customers while expanding your technical knowledge
- Assess customer needs, educate the customer about their account, and document interactions through contact tracking
- Ensure high levels of customer satisfaction through genuine care for our customer’s success
- Provide service and support to guarantee successful customer onboarding and retention
- Use technical skills to provide troubleshooting for websites, email and domain names
- Assist customers over the phone, via live chat, and through email in a friendly and professional manner
- Use problem solving skills to resolve issues in the best interest of both the customer and the company
- Evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
What You’ll Get:
- Benefits to include medical, dental, vision, disability, life insurance options
- Paid time off
- Remote work
- Customizable 401(k) plans that include company matching
- Company paid holidays
- Reimbursement for tuition, certifications, or professional memberships
- Additional paid time off to volunteer in your community
- Opportunities for professional growth through career coaching, job shadowing, and company-wide trainings
- Recognition for your years of service
- Wellness initiatives
Ideal Candidates Have:
- Demonstrated passion for excellence with genuine care for customers
- Ability to communicate clearly and professionally
- Ability to resolve issues from customers and leave them with a positive experience
- General technical aptitude and the interest in learning new technologies
- 1+ years of experience in a call center or helpdesk environment, customer service/retention or help desk capacity preferred
- Experience creating or hosting websites preferred
The pay rate for this position is $15 hourly plus additional performance bonuses.
You can see more information about our company culture and our current products and services by following these links:
Meet the Founders of InMotion Hosting
