Launch Assist Terms of Service

Last Updated: December 17, 2024

  1. Subject to Universal Terms of Service: The following Launch Assist TERMS OF SERVICE (“Launch Assist ToS”) supplement and are subject to InMotion Hosting, Inc.’s (“Company”) Universal Terms of Service (“UToS”), which are incorporated herein by this reference. Capitalized terms used and not otherwise defined herein shall have the meanings set forth in the UToS. In the event of a conflict between these Launch Assist ToS and the UToS, these Launch Assist ToS shall control.
  2. Product: Company offers Customers the services located on the Launch Assist Product page (collectively, “Launch Assist”).
  3. Signup and Fees: To implement Launch Assist, Customer must sign up and pay, at the then current Launch Assist Product fee (“Launch Assist Fee”), for Launch Assist within the Customer Account (i.e., via Company’s account management panel (“AMP”)). If Launch Assist is not deemed “free” (as determined by Company) or included as part of Launch Assist, Customer will be charged Launch AssistFee or asked to purchase Launch Assist for the Migration. 
    1. Signup and Cancellation: To sign up or request cancellation for Launch Assist, (i) Customer must contact (i.e., phone, chat, ticket) a designated Company team member (“Team Member”) to directly facilitate payment/cancellation for the selected services; or (ii) Customer may request a written quote from the Team Member (“Quote”). Once the Quote is generated, Customer will have a 48-hour window to make the payment via AMP. If payment is not received during this period, the Quote will expire. Launch Assist may be canceled provided the Migration process has not started.
    2. Fees:
      1. Launch Assist Fee: Customer agrees to pay a one-time fee for Launch Assist, provided that Customer’s hosting plan did not include complimentary Launch Assist or if Customer previously utilized an initial complimentary Launch Assist. 
      2. Additional Time Blocks for Custom Migrations: For large or custom Migration requests that require extended support beyond the initial Launch Assist time block (i.e., two (2) or four (4) hours based on Customer’s hosting Product selection), Customer may purchase additional time blocks. These time blocks will be used to consult and execute the migration. The scope and requirements of such Migrations will be discussed with Customer in advance, and any additional fees will be communicated and agreed upon prior to the commencement of the services. 
    3. Priority Fee: 
      1. Customer may elect to pay an additional fee (“Priority Fee”) to expedite a service request and be prioritized in the ticket queue for quicker handling. The Priority Fee shall be paid as follows:
        1. Eligibility and Payment: Before any work on the expedited request begins, Company will assign a Team Member to review Customer’s request to confirm that the requested service can be performed. The Priority Fee must be collected in full from Customer before any migration work or related services will commence.
        2. Review Process: Upon receiving a priority request, the Team Member will review Customer’s ticket in queue to ensure the feasibility of completing the request. If it is determined that the work cannot be performed, no Priority Fee will be charged, and Customer will be informed via email.
      2. Payment of Fee: The credit card on file within the Customer’s AMP will be used for processing the Priority Fee or other method to process the payment.
  4. Refunds: Launch Assist Fee, Priority Fee, and Migration Fee are non-refundable. Refunds are not applicable once Customer’s Content has been transferred or any work has been performed by Company.