How to Get Support from Platform InMotion

If you need help troubleshooting a website or server issue, you can access help options right from Platform i. Support is available for your team or personal account via ticket request or live chat. This guide will show you how to get support directly from Platform i.

• Get Support For a Team
  • Starting a Chat
  • Submitting a Ticket
  • Viewing Requests
• Get Support For Your Personal Account
  • Starting a Chat

Get Support For a Team

Starting a Chat

1. Login to Platform InMotion.
2. Click Teams on the main menu.
3. Click on the name of the Team you want to work with.
   
   
4. Click the Requests sub-menu.
5. Click the Live Chat button on the top right.
   
   
6. In the chat window, type a brief summary of your question, the Subscription that’s impacted, and click Start Chat.

Submitting a Ticket

1. Login to Platform InMotion.
2. Click Teams on the main menu.
3. Click on the name of the Team you want to work with.
4. Click the Requests sub-menu.
5. Click the Open a Ticket button on the top right.
   
   
6. There will be a pop-up window where you can enter your issue in the Subject field.
   
   
7. Choose a Category from the dropdown list. The options are Technical Support or Billing.
8. Enter a Description for your issue.
9. Click the Send button. After submitting a ticket request, it will be listed on the Requests page with the subject, created at time/date, last activity time/date, and status.

Viewing Requests

1. Login to Platform InMotion.
2. Click Teams on the main menu.
3. Click on the name of the Team you want to work with.
4. Click the Requests sub-menu. You will then see a list of your closed and open support tickets for your team. Click on the ticket name to view the ticket details.
   
   
5. With an Open Ticket, you have the ability to add comments and updated information to the ticket.
   With a Closed Ticket (as shown below), you can view the entire exchange between you and Support agents.
   
   

Get Support For Your Personal Account

Starting a Chat

1. Login to Platform InMotion.
2. On any page, a Chat bubble will appear in the lower-right corner.
3. Click on Chat, type a brief summary of your question, and click Start Chat.

Now you know how to get Support from Platform InMotion. We look forward to helping you build and manage successful WordPress sites.