Technical Support is not just about trying to solve a technical problem, it is also about caring for your customers. All of our dedicated server hosting packages include different options of support. However, to give you initial assistance and to make sure that you start off on the right foot, a period of managed hosting Read More >
InMotion Hosting Contributor
How to Create an Email List in the Horde Webmail Client
Horde is one of the three webmail clients available to subscribers of InMotion Hosting accounts. Horde gives you the option to create multiple address books, but it’s not immediately obvious on how to create email lists that allow you to send a single email to multiple people. The following tutorial walks you through the steps Read More >
How to Use the Easy Google Fonts Plugin for WordPress
One of the limitations of working with the web are the number of fonts that you can use with your website. This can be resolved by working with your CSS code, but how do you quickly resolve on a WordPress site? Luckily, one of the easiest ways to resolve this is to use a plugin. Read More >
How to set the Category or Tag URL base
You can set the Category or Tags URL base in the Permalinks menu under the Optional section. This means that you determine how the URL will look like for your categories or tags. By default, the tag base will use the words “category” and “tags” when the URL is created for your post category or Read More >
Managing Tags in WordPress
One of the features provided by WordPress to help viewers find content in a WordPress site are Tags. Tags can be used to help identify content within a post or provide keywords that are associated with a particular topic. This tutorial will demonstrate how to sort, search, and edit tags in the WordPress Administrator. Sorting Read More >
How to Add a Blog Menu Entry in your BoldGrid Site
If you are familiar with using BoldGrid, you may see an inspiration that does not include a blog section for the website. Since blogging is the strength of using WordPress, it’s odd that there isn’t a section already create for it. However, it’s a very quick and easy matter to create a blog section in Read More >
How to fix error while moving messages in Apple Mail
A common problem with Apple Mail (also often called Mac Mail) is the “error occurred while moving messages to mailbox (null)” error. This problem occurs when folders for the Drafts, Sent, Junk, or Trash mailbox are not assigned. This error most commonly occurs when deleting messages and the Trash mailbox has not been assigned, but Read More >
West Coast DataCenter Issue
Issue: West Coast Data Center outage Status: Our Systems team are working to resolve the issue as quickly as possible Who is impacted? Users with servers in our West Coast Data Center You can find what server you are on here. Estimated time until resolution: There is currently no E.T.A., but we will posting updated Read More >
Important Notice from Google Chrome
NOTE: Starting in April 2016, Chrome on Windows XP, Windows Vista, Mac OS X 10.6.10.7, and 10.8 will no longer receive updates or security fixes. The Google Chrome browser will continue to be supported on these older platforms for the remainder of 2015 and up to April 2016. Who does this affect? This announced end-of-life Read More >
cPanel 11.52 update and SMTP Authentication Issue
cPanel Update SMTP Authentication – Possible SMTP Authentication issue due after cPanel update Status: Workaround provided for VPS and Dedicated server Who is affected? Email accounts on hosted sites that have been updated to cPanel 11.52 InMotion servers use a current configuration to allow SMTP authentication if the user has already authenticated via POP in Read More >
JetPack plugin for WordPress Vulnerability Alert
Security Issue: JetPack Vulnerability – critical update Status: Update has been released- users should be using 3.7.1 or higher. Who is impacted? WordPress websites using the Jetpack plugin lower than version 3.7.1. Last week (October 1), Sucri released a Public Disclosure of Vulnerability concerning a cross-site scripting vulnerability affecting the Jetpack plugin for WordPress. The Read More >
East Coast Connectivity issues
This issue has been resolved at this time. If you experience any further connectivity problems please contact our support department for troubleshooting. ALERT: East Coast Data Center Connectivity problems What is affected? – Users who have their websites hosted in the East Coast data center Have these issues been addressed? – Our Systems Administration team Read More >
Email Sending Issues
Who is affected? – Anyone using outgoing email with InMotion Hosting shared servers Have these issues been addressed? – The Systems Team is investigating the issue at this time. There is no current ETA for immediate resolution. UPDATE SMTP issues for all servers have been resolved at this time. Email Sending Issues September 16 – Read More >
Google Chrome Security Update
Google recently released version 45 in response to a security concern. This release also included 29 security fixes for the browser. For more specific information on these fixes, please see Chrome Releases – Stable Channel Update. Google (in addition to Mozilla and Microsoft) has announced that they would end support for the RC4 encryption algorithm Read More >
How to Restore a Softaculous Backup
The previous guide showed you how to create and download a backup using Softaculous. In this tutorial, we will show you how to restore the backup you created using Softaculous. This is helpful since it allows you to restore your own full website backup, including your database. Restoring your website using a Softaculous Backup Log Read More >
How to add a Favicon in WordPress 4.3
A favicon is the tiny icon that appears in the tab next to your domain name. It used to appear in the address bar next to your domain name, but it has been removed from that location for security reasons. The one exception is the Microsoft Internet Explorer which still shows the favicon next to Read More >
Move WordPress folder
Before moving or making changes to your WordPress site, you should always make a backup! Create the new location for your WordPress core files. Use the option in cPanel to create a subdirectory if necessary. You can also use FTP or the cPanel File manager. Make sure that any existing files in the new location Read More >
How to Use BoldGrid in a Different Domain
If you wish to use BoldGrid with a different domain name it will require you to install WordPress onto that domain. You will first need to register and add the domain as an addon domain. The quickest way to install WordPress is using Softaculous. The process for installing WordPress is detailed below starting with the Read More >
How to Install WordPress in a Subdirectory
WordPress is normally installed directly to a domain name. It can also be installed to the subdirectory of a domain. The limitations of installing WordPress may depend on the number databases that your host allows for your account. If you’re limited to one database, then WordPress can only be installed once -using a domain name Read More >
How to Evaluate the Inspirations
BoldGrid comes with a variety of themes that are called Inspirations. The inspirations are fully designed with stock content in order to provide a layout that can be replaced with your own content at any time. This allows you to quickly bring up a fully designed website by simply replacing pictures and text. We will Read More >
