In this tutorial, we’re going to be using PuTTY to connect to your managed VPS, Cloud or dedicated server via SSH. For Windows users without an SSH client, we recommend you download PuTTY or enable OpenSSH. Shared server users, please see SSH access for Resellers and Shared Servers. Requirements for using SSH to login to Read More >
Brad Markle
How to give (or remove) shell access to cPanel accounts
When creating and managing cPanel accounts within WHM, you can decide whether to allow them shell access or not. How to allow shell access when creating a cPanel account When creating a new cPanel account, select the option, “Select Options Manually” After doing this, you will see the option to allow or prevent “Shell Access” Read More >
An Introduction to Branding cPanel for your users
This article pertains to WHM, a feature only available to VPS Hosting, Dedicated Hosting, and Reseller Hosting users. Shared Hosting users do not have WHM access. With WHM access, you can brand your cPanel accounts. This will allow you to brand cPanel with your company logo / colors / etc. While you have many options Read More >
How to Upgrade / Downgrade a cPanel account using WHM
If you setup packages within WHM and used them when creating cPanel accounts, you can easily use those same packages when upgrading / downgrading accounts. For example, if you have one package that offers 1 addon domain while another offers 10, instead of manually adjusting this number, you can upgrade the cPanel account to the Read More >
Using InMotion Hosting’s Memory Viewer WordPress Plugin
While WordPress is great software because of its ease of use, it does have a history of using excessive server resources (such as memory and/or cpu time) at times. This is not always the fault of WordPress directly, but instead it could be the result of either: a “bad” plugin a custom theme With so Read More >
Emergency Maintenance on Biz51 Server
2011.11.22 9:30 am ESTOur Systems Administration Team recently identified an issue on our biz51.inmotionhosting.com server. Due to this issue they performed some emergency maintenance, which included an ip change, in order to correct the problem. Everything should be back to normal shortly. We apologize for any inconvenience. 2011.11.22 10:05 am ESTDue to the severity of Read More >
How to Suspend / Unsuspend cPanel Accounts Within WHM
If you are an InMotion Hosting customer and your account has been suspended, the page you’re probably looking for is our Account Suspensions page. WHM allows you to suspend / unsuspend accounts. This is typically only used when an account you manage reaches a delinquent billing status or is abusing resources on the server. When Read More >
How can I make my php.ini file recursive ?
The PHP settings defined in your php.ini file are not recursive . What this means is that they do not modify settings in any child folders (which are subdirectories of the current directory). Still confused, here’s an example. Let’s say you have a php.ini file in your public_html folder. That php.ini file has the PHP Read More >
What is the path to sendmail?
What is Sendmail? Sendmail is a very popular Mail Transport Agent (MTA). It is used to send email between servers. It runs in the background on our servers, and most users generally don’t ever need to interact with it directly. What is the path to Sendmail? Sendmail is located at: /usr/sbin/sendmail If you have VPS Read More >
How to Create a Package within WHM
A package specifies several different values for a cPanel account. For example, you could offer a “power” package that includes 5 addon domains while you have a “pro” package that includes 16 addon domains. When creating new cPanel accounts, you can assign specific packages to each cPanel account. This helps to not only speed up Read More >
How to create a cPanel account within WHM
This article pertains to WHM, a feature only available to VPS Hosting, Dedicated Hosting, and Reseller Hosting users. Shared Hosting users do not have WHM access. See our page for more information on Shared cPanel Hosting. One of the more important features within WHM is the ability to create individual cPanel accounts. Learn how to Read More >
How to Download the PHPMailer
PHPMailer is a php script that you can use to send email from a webpage. Use the link below to PhpMailer. Downloading the PHPMailer PHPMailer_GitHub Page If you’re looking for more more information on how to use PHPMailer, please go to the GitHub page for PHPMailer. This page contains the documentation, variants and other information Read More >
Restoring WordPress index files
A common technique for hackers is to target index files, such as index.php or index.html. Because index files usually load first when a website is visited, a hacked index file gives hackers a higher probability of their message / malicious code being loaded most often. If you’re attempting to restore your WordPress site after a Read More >
How to Use Shortcodes in a WordPress Text Widget
By default, WordPress shortcodes do not work within Text widgets. If you need this functionality, it is quite easy to accomplish, simply follow the steps below. Using Shortcodes in a WordPress Text Widget Log into your WordPress Dashboard Under “Appearance” click “Editor” In the list of files on the right of the page, click “functions.php” Read More >
Calendar options for your website
In this article, we’ve outlined a few options that you have when incorporating a calendar on your website. Most calendars offer very similar features, and so our goal in this article is to give you an introduction to several calendar options you have and also show you what they can look like when incorporating them Read More >
How to show an author’s avatar within WordPress
If you’d like to show the author’s avatar within a WordPress post, we’ll show you how in this article. While the functionality is not built into WordPress (version 3.2.1 as of this writing), you can surprisingly accomplish this task with just one line of code. In this article, we’ll update the top part of the Read More >
A Common Way to Fix the Blank page in WordPress sites
Updating PHP.INI file Enabling Error Reporting How to View the Error Log We’ve had a lot of our customers and WordPress users, in general, have an issue where their site is showing a blank page. This blank page is typically caused by a PHP error. If you have your php.ini file set to hide PHP Read More >
Twitter users, we can help!
Most likely if you’re reading this page, our Support Team has reached out to you via Twitter. What we’d like you to know is that you don’t need an InMotion Hosting account to get assistance from our Customer Community! Our Support Center includes a questions and answers section where you can post questions and receive Read More >
WordPress Error: Failed to write file to disk
When troubleshooting error messages similar to “Failed to write file to disk”, the most common causes include: The server’s hard drive is full The server’s tmp folder is full There are not sufficient privileges set to the folder being written to This error, “Failed to write file to disk”, within WordPress generally means that the Read More >
I am logged into webmail but I am missing emails
We’ve outlined several of the more common reasons that cause missing emails within your webmail account. Logging into webmail with the incorrect username If you are logged into webmail but you are missing email, ensure that you have logged into webmail using the correct username. Be sure that you are using your email address in Read More >
