All of our servers offer webmail access. Webmail is a tool you can use to send and receive your email from your browser, and is an alternative to setting up an email client such as Outlook or Mac Mail to check your email. If you cannot log into webmail, be sure of the following: You Read More >
Brad Markle
Email Troubleshooting Links
On this page we’ve outlined a collection of links that help troubleshoot several of the more common email issues that arrise. Webmail I cannot log into webmail I am logged into webmail, but am missing emails Email Clients I cannot send email I cannot receive email Email Warnings / Errors I am getting a bounceback Read More >
Explaining the Max_User_Connections Error
On our servers the default max simultaneaous connections for MySQL is set to 20. This typically, is not an issue since most MYSQL connections only last a fraction of a second and having 20 in the same fraction of a second is rare. However, there are other situations that may cause this: Your programming code Read More >
High Server load on Biz100 server
2011.10.17 11:50AM ESTWe are aware of a high load on biz100 that is causing intermittent service outages. This has been traced back to an attack on the server. We are currently mitigating this attack in order to relieve the high load and bring all services back to normal. 2011.10.18 11:50AM ESTBiz100 is currently under Read More >
How to add a Favicon for your Website
When you visit a website, there is an image in the browser tab that displays for each site (See image to the right). This is called a “favicon.” The favicon image is in the .ico file format. You can have other file formats; however, this article will only explain how to use the .ico format. Read More >
What Is My Hostname?
If you need to know your hostname, it will vary depending on which protocol you’re using. FTP Hostname When connecting via FTP, your FTP hostname will be example.com (your actual domain name) More information can be found in our FTP Getting Started Guide MySQL Hostname When you are running an application on the server that Read More >
Security Update: Firewalls have been updated
We have recently been thoroughly reviewing security measures in place across our entire network. Among several of the steps we’re taking, we are tightening our firewall settings. Shared Servers A new extensive rule set for shared server firewalls has just been deployed. The new rules are “locked down” to prevent both external and internal intrusions Read More >
Mac Mail Error – Mail can’t verify the identity of “mail.domain.com”
Troubleshooting the Apple Mail error: “Mail Can’t Verify the Identity…” A fairly common error with Apple Mail is the error: Mail can’t verify the identity of “mail.domain.com“. A typical cause of the issue is that the certificate for this server is invalid. You may also be connecting to a server that is pretending to be Read More >
OpenSRS Domain Maintenance
The OpenSRS Domain Maintenance page is no longer accessible. All domain name maintenance is handled by our Customer Service team. Please contact our Customer Service team for assistance with any domain name issues. For our customers that have been with us for quite some time, specifically those who signed on before October 2004, your domain Read More >
406 Not Acceptable Error
There are many errors that you may see as you visit different websites across the web. One of the more common ones is 406 Not Acceptable. HTTP error code 406, also known as “Not Acceptable,” is a client error response code that indicates that the server cannot produce a response matching the list of acceptable Read More >
403 Forbidden Error
There are many different types of errors that can happen when building a website. One of the more common ones is the 403 Forbidden Error. Here we discuss this error and what you can do about it. The two most common causes of a “403 Forbidden” error are: Incorrect File Permissions “No Index” in .htaccess Read More >
I Think My Website Has Been Hacked
If you think your website has been hacked, it’s good to determine the nature of the hack as soon as possible. There’s many different types of hacks and some hacks can be malicious. Other hacks are just defacements to your actual webpages. We recommend that you regularly back up your website and store them on Read More >
Typical Email Error Messages
Included with your InMotion Hosting account you have the ability to set up and manage multiple email accounts. Email can be managed using many different email clients such as Thunderbird, Outlook, Mac Mail, and more. You may receive an email message when first configuring your email client or when you check your email. Here are Read More >
Installing Joomla without Fantastico
Fantastico, a feature in cPanel that helps you easily install programs to your account, is no longer available. As of September 17th, 2012, Fantastico has been replaced by Softaculous. This article is being kept in our Support Center for our VPS and Dedicated Customers who may still be using Fantastico. For all other users, please Read More >
Configuring the site Title, Keywords, and Description in the Builder
To setup your Premium Builder to have a Title, Keywords, and a Description, you will need to follow the below steps. The Title of the page is only what displays in the Banner area of your site that has a basic “Site Name“. This shows throughout the site. The Keywords are specific to the page Read More >
Modifying display preferences in SquirrelMail
SquirrelMail is no longer included in cPanel by default. It reached its end of life in 2013. InMotion Hosting has disabled SquirrelMail from Webmail but you can still install and use it for managing email if needed.
Modifying Index Order in SquirrelMail
SquirrelMail is no longer included in cPanel by default. It reached its end of life in 2013. InMotion Hosting has disabled SquirrelMail from Webmail but you can still install and use it for managing email if needed.
Creating Folders in SquirrelMail
SquirrelMail is no longer included in cPanel by default. It reached its end of life in 2013. InMotion Hosting has disabled SquirrelMail from Webmail but you can still install and use it for managing email if needed. You can create folders in SquirrelMail to help better manage your e-mail stored on the server. Please review the guided steps below. Read More >
Managing your address book in SquirrelMail
SquirrelMail is no longer included in cPanel by default. It reached its end of life in 2013. InMotion Hosting has disabled SquirrelMail from Webmail but you can still install and use it for managing email if needed.
Publishing your FrontPage website via HTTP
FrontPage is a Microsoft product that is used to build websites. After you have built your website with FrontPage, you will need to publish your site to your account with InMotion Hosting. If you already have installed FrontPage extensions via cPanel, you’ll need to publish your website via HTTP. Do not attmept to upload your Read More >
