Once you have created a Notification Email Template you can assign the template to a particular Support Department using the WHMCS Ticket System. You can utilize this configuration to receive email notifications to a specific address when a ticket is received for each Support Department you create. In this guide, you can learn how to Read More >
John-Paul Briones
John-Paul is an Electronics Engineer that spent most of his career in IT. He has been a Technical Writer for InMotion since 2013.
Create a Notification Email Template Using the WHMCS Ticket System
WHMCS allows you to modify and even create your own custom e-mail templates. For instance, if your client submits and/or replies to a Support Ticket the WHMCS Ticket System will receive their submission and modify the status accordingly. You can, however, create an email notification to alert you when a client takes action on a Read More >
How to Create a Network Status in WHMCS
If you are planning on performing maintenance on the server you are hosting your clients on, WHMCS allows you to display a Network Status page. This helps to notify your clients of the maintenance and provides insight into the progress/completion of the maintenance as well. In this guide, you can learn how to create a Read More >
How to Troubleshoot Provisioning Issues Using WHMCS
WHMCS is a complete solution for resellers. Its features allow you to configure auto-provisioning of a cPanel account, through your WHM reseller account. In this guide, you can learn how to troubleshoot provisioning failures in WHMCS. Auto Setup Configuration Requirements In order to take advantage of the auto setup functionality, there are a few options, Read More >
How to Manage Support Tickets Using the WHMCS Ticket System
In This Tutorial: View Support Ticket Respond to Support Ticket Close Support Ticket WHMCS is a robust one-stop shop that includes a Ticket System. This feature enables your clients to submit tickets to the departments you can create, to manage their various Support request submissions. Customizing the user’s experience is simple and WHMCS makes it Read More >
How to Integrate WHMCS into a WordPress Website
Although WHMCS is designed to maintain many aspects of your reseller hosting needs you may prefer your own design in regards to your actual website. WHMCS is flexible enough to either add pages into the WHMCS client area or integrate with an existing WordPress website. In this guide, you can learn how to integrate a Read More >
How to Use the Getting Started Wizard in WHMCS
Web Host Manager Complete Solution, or WHMCS, is built to make reselling hosting easy for anyone. WHMCS is a complete solution because it manages orders/sales, renewals/billing, domain registration, cPanel account creation, client information, and even a Support Help Desk. You can install WHMCS using the Softaculous software installer. After you install WHMCS, log into the Read More >
How to Review your BoxTrapper Mail Queue
As we continue our series on the BoxTrapper tool, we will now show you how to review the BoxTrapper mail queue. This is where you can see any emails that have not been verified, then whitelist & deliver, or permanently delete them. We recommend whitelisting any email addresses you are expecting mail from, to avoid Read More >
How to Review Email Logs in BoxTrapper
As we continue our series on the BoxTrapper email tool, we will now show you how to review BoxTrapper mail logs. The logs are organized by day and can be helpful when investigating lost or delayed email. Note: BoxTrapper must be enabled before you can complete this guide. Reviewing Mail Logs Log into your cPanel. Read More >
Updates to Our Privacy Policy
Updating Our Privacy Policy We updated our Privacy Policy to make it easier for you to understand what information we collect and why we collect it. The European Union’s new data privacy law, the General Data Protection Regulation (GDPR), went into effect on May 25, 2018, and we used this opportunity to make improvements for Read More >
How to Convert Image Formats in cPanel
There are many image file formats that exist; among the most popular are: .GIF (Graphics Interchange Format), .PNG (Portable Network Graphics), .JPEG (Joint Photographic Experts Group), and .BMP (bitmap). Which format to use is a very popular topic for discussion/debate. However, most can agree on the fact that it depends on your intended use. For Read More >
How to Edit the BoxTrapper Forward List
As we continue our series on the BoxTrapper tool, we will show you how to edit the Forward List in BoxTrapper. Addresses added to the Forward list will receive a copy of the email that has been verified by BoxTrapper. Below are the steps for adding addresses to the BoxTrapper Forward list. Note: You can Read More >
How to Enable File Uploads in MediaWiki
MediaWiki integrates files you upload fairly easily. However, by default the ability to upload files is disabled. In this guide, you can learn how to enable file uploads in MediaWiki Using an FTP client or cPanel’s File Manager, locate and edit the file named LocalSettings.php. This file, by default, is located in the root directory Read More >
How to Move Your Client’s Existing cPanel Child Account to Its Own Server
As a web hosting reseller, you may have multiple clients hosted under your main (or parent) account on a VPS or reseller server. If your client requests to have their own server then you will need to have them create their own AMP account by purchasing hosting directly from InMotion and then move their cPanel Read More >
How to Install a WP-CLI Package
WP-CLI has many capabilities but like plugins for WordPress, packages can be installed to add functionality to WP-CLI. For instance, you can install the wp-cli/wp-super-cache-cli package to add functions for support of the WP Super Cache plugin. Be sure to check out the official WP-CLI Package Index for more information on the available packages. In Read More >
How to Analyze a Resource Profile Report
A Resource Profile report can be very useful because it provides the statistics for your website’s resource consumption within the last twenty-four (24) hours. If you are experiencing excessive resource usage and it is not related to MySQL and/or IMAP activity, then generating and viewing a Resource profile report would help to diagnose if your Read More >
How to Use the Resource Profile Plugin in cPanel
cPanel includes a plugin to help analyze your account’s resource usage. If your account has been utilizing an excessive amount of resources, the Resource Profile plugin can provide insight to diagnose the cause of the excessive usage. In this guide, you can learn how to use the Resource Profile plugin for cPanel to generate and Read More >
How to Edit CSS Using Google Chrome Developer Tools
The Google Chrome browser includes Developer Tools to assist with troubleshooting and developing your website. For instance, by using its device toolbar you can easily preview websites as they would display on various mobile devices. There are also tools that allow you to Inspect Elements on a page and edit the CSS live, without affecting Read More >
How to Start a Private Browsing Session
In some instances of troubleshooting your website, it may be necessary to clear your web browser’s cache. However, since clearing your cache will log you out of currently logged in sessions, you can circumvent the need to clear your cache, by using a private browsing session. IMPORTANT: If you are attempting to replicate a particular Read More >
How to Troubleshoot JavaScript Using Google Chrome Developer Tools
In This Tutorial: Access Dev Tools Troubleshoot JavaScript The Google Chrome web browser includes a variety of Developer Tools that can help you while maintaining various components of your website. For instance, you can use the Chrome Dev Tools to edit CSS and preview live changes. Because of the versatility of Google Chrome’s Developer Tools Read More >
