As a reseller, there may be times when you need your users to change their password for cPanel. For example, if you notice malware or scripts being uploaded via cPanel, or you want them to rotate passwords periodically, you can force users to create a new password next time they log into cPanel. Forcing a Read More >
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How to Make a cPanel Account a Demo
As a reseller, you have the ability to create a demo cPanel, so your customers (or potential customers) can access and experience what an account will look and feel like. As per cPanel “A demo account restricts the user’s ability to alter files and folders but appears to be fully functional.” In this tutorial we Read More >
Modifying DNS in WHM
In this guide we will show you how to modify DNS in WHM. As a reseller there may be times when you have to make changes to the DNS entries for a domain, this can be accomplished in WHM without knowing the cPanel password of the account you want to modify. NOTE: This guide requires Read More >
How to Request a License for WHMCS in AMP
As a web host reseller you may need a Billing or Support system in place where your customers can request help, or make payments. WHMCS is a good way to provide this functionality to your Reseller account. In this guide I will show you how to request a WHMCS license from AMP, you can then Read More >
Setting Up a cPanel News Alert
As a reseller you may want to inform your customer of an upcoming event, or post information about a software update, etc. You can create a news announcement or notification that will display in your customer’s cPanel, under Notices. We will now show you how to add a News Alert, that your customers will see Read More >
How to SSH Into Your Shared/Reseller Server
If you are using a shared hosting or reseller hosting account, this guide shows you how to connect to an individual cPanel account via SSH using a client such as PuTTY. Video: How to Connect to your Server with SSH How to Generate an SSH Key Note for Reseller Customers: Before following this guide, make Read More >
Using a Custom Suspension Page
In this tutorial we will show you how to use a Custom Suspension page in WHM, this will display in place of a website for the suspended account. As a reseller you may need to suspend cPanel accounts that you have created in WHM. For example, your customer may want to cancel their service with Read More >
How to Create a Custom Default Page for cPanel Accounts
When you create a cPanel as a web hosting Reseller, you have an option to copy some standard files to the account, such as a default landing page. For example, you may want a “coming soon” page as a placeholder on new accounts, then when your customer uploads their own website files they can remove Read More >
Biz136 QoS Issues
Our shared server biz136 is currently experiencing the effects of a denial of service attack. You can view your account’s info in AMP to see if you’re on this server. Our senior systems administrators are working to resolve this as quickly as possible. We greatly appreciate your patience during this time of unxepected issues. Our Read More >
ecbiz97 & ecbiz85 Main IP changed
Issue: The main IP address for servers ecbiz97, and ecbiz85 was changed. Status: IP address change successful. Who is impacted? Users who are pointed to the IP address on ecbiz97.inmotionhosting.com or ecbiz85.inmotionhosting.com. You can find what server you are on here. Estimated time until resolution: Depends how your domain is pointed. 2013.08.21 11:30 pm EST Read More >
biz136 experiencing quality of service problems
Issue: Our shared hosting server biz136 is currently experiencing quality of service problems. Status: Our administrators are working to resolve at this time. Who is impacted? Those users on ecbiz136.inmotionhosting.com.You can find what server you are on here. Estimated time until resolution: There is currently no E.T.A., but we will posting updated information on: https://status.inmotionhosting.com/ Read More >
biz136 is Experiencing Intermittent Database Connectivity Errors
Issue: Server biz136 is experiencing intermittent database connectivity issues. Status: Our Systems team is currently working to resolve this issue. Who is impacted? Users on biz136.inmotionhosting.comYou can find what server you are on here. Estimated time until resolution: There is currently no ETA 2013.08.19 Our Systems Admin team has identified intermittent database connectivity issues regarding Read More >
Biz136 QOS issues – archived
We are currently experiencing intermittent Quality of Service issues with server Biz136. Our systems administration is actively working to locate and resolve this issue as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this. We will update this page as we have more details about the Read More >
Was your email returned to you / rejected?
Issue: An email was returned/rejected/bounced back to you. Status: We are actively monitoring our mail servers for blacklisting Who is impacted? At this time we are not aware of a specific blacklisting. Do you have an email that was returned (or bounced back) with a message that you are blacklisted? It’s not very uncommon for Read More >
Is your site down and registered with Network Solutions?
Issue: Your domain is registered with Network Solutions, and will not load. Status: Fully resolved Who is impacted? People with domains registered with Network Solutions You can see where your domain is registered by performing a Whois lookup. Estimated time until resolution: Resolved July 17, 2013 2013.07.19 UPDATE Network Solutions has updated their Facebook page Read More >
WordPress Vulnerabilities
Recently, new vulnerabilities affecting WordPress have been identified. All customers who use WordPress are advised to upgrade to the latest version (3.5.2) immediately. You can view our full walk-through guide on Updating WordPress here in our Support Center. Below is a list and explanation of the vulnerabilities: CVE-2013-2173 A denial of service was found in Read More >
How To Set Up Gmail for POP3 and SMTP
You can use the Gmail interface to send and receive emails using an email account you create with your domain. By setting up your domain’s email address as a POP3 and SMTP account in your Gmail account, you can use Gmail as an email client (much like you would use Outlook, Mac Mail, or Thunderbird). Read More >
How to Delete a cPanel in WHM
If you are no longer hosting a website, or you are closing it down, you may want to delete a cPanel account in WHM. In this tutorial, we will show you how to remove a cPanel from the WHM (Web Host Manager). This tutorial is only for Reseller Hosting and accounts with VPS or Dedicated Read More >
Adding HTML to a WordPress Page/Post
In this tutorial, we’ll show you all the methods for viewing and adding HTML code to a Page or Post in WordPress. There may be times when you want to use HTML in your WordPress website. For example, you can code a hyperlink by hand or view the entire post in HTML and make several Read More >
Changing a User’s Role In WordPress
When you are running a website in WordPress, there may be times when you want to change a User’s role. For example, you may want to allow a subscriber to contribute to your site. In this tutorial we will show you how to change the Role of a WordPress User in the Dashboard. In my Read More >
