If you used Softaculous to install a program, you can also use Softaculous to generate a backup of your website. It’s important to backup both your website files and your website’s database, and Softtaculous makes both of these tasks easy. In this tutorial, we’ll cover creating, and Downloading a backup. Our next tutorial will show Read More >
InMotion Hosting Contributor
InMotion Hosting contributors are highly knowledgeable individuals who create relevant content on new trends and troubleshooting techniques to help you achieve your online goals!
East Coast Data Center Connectivity
Update As of 5:55pm eastern time all connectivity issues have been resolved. We apologize for any inconvenience this may have caused our customers and their site visitors. Please let us know if any connectivity issues persist. @ 5:11pm eastern time our Systems Administration Team has identified a connectivity issue outside our network hindering many of Read More >
East Coast Data Center
UPDATE The connectivity issue which interrupted service to our East Coast Data Center has been resolved at this time. We suspect the issue was due to hardware failure that one of our bandwidth providers had to address. Please let us know if any connectivity issues persist. UPDATE While our Systems Team is working with our Read More >
Connection Issue
UPDATE In order to mitigate the recent connection issue on the network, a new shared IP has been assigned to ecbiz97. Our Systems Team has lowered the TTL (Time to Live) on DNS records to expedite DNS propagation. At this time, customers on ecbiz97 who are still awaiting DNS propagation may be able to help Read More >
How to Ban Visitors by IP Address in OpenCart 1.5x
At times, you may find it necessary to block or ban specific IP addresses from visiting your store. You may want to block people using an IP address if they have placed a fraudulent order or they may have left abusive or negative comments on your website. OpenCart 1.5.x has the ability to ban IP Read More >
Update configuration file with your new database settings
If your website uses a database, at this point you should have already downloaded a copy of your database from your previous host, created a new database in your InMotion Hosting cPanel, and imported the database copy into the new database. The next step will be to edit your configuration files so that whatever system Read More >
Restore a copy of your database
Once you have created a new blank database in your InMotion Hosting cPanel, you will want to import the copy of your database from your previous host into this new database. For step-by-step instructions, please see our article How to Import a MySQL Database using phpMyAdmin.
Download a copy of your database
If your website connects to a database, you will also need to export and download a copy of that database from your previous host. If your previous host uses phpMyAdmin for database management, and you’re comfortable using the interface, please see our article How to Export a Database using phpMyAdmin. Because database management can vary Read More >
Viewing Your Account’s Technical Information in AMP
There are many times it can be helpful to have your Account Technical Details. Fortunately, it is quite easy to obtain this information from within your Account Management Panel (AMP). Here is a list of information that can be viewed: Type of hosting plan you have Primary domain name cPanel username Server name Hostname Temporary Read More >
Upload your website files
Once you have downloaded your website files from your previous host, the next step is to upload those files to your account with InMotion Hosting. Log into your AMP account and access your account’s Technical Details. Write down the information asked for in the FTP Information Needed form we have provided. FTP Information Needed Corresponding Read More >
Download a copy of your website files
This article will walk you through downloading website files from a previous host that does not utilize cPanel. Using the FTP and Database Information Needed form we have provided, contact your previous host and fill in the requested information for your previous host. On your local computer’s desktop, create a new folder named website backup. Read More >
Upcoming Move of Secondary Nameserver
In the upcoming weeks, we will be moving our secondary Nameserver, ns2.inmotionhosting.com, to the East Coast. Or goal with this move is to increase redundancy by having our two Nameservers physically separated. Part of the process during the move will be assigning a new IP address for ns2.inmotionhosting.com. For most customers, this will not necessitate Read More >
What is Excessive Server Resource Usage and How to Fix it
When you use more resources than your server or hosting plan is capable of handling, it can result in problems such as slow website load times and even outages in extreme cases. Excessive resource usage can be caused by many factors such as poorly coded scripts, cyber attacks, outdated plugins/software, high amounts of traffic due Read More >
How Can I Compress / Uncompress Files Using the File Manager?
In this tutorial: Compress Files Uncompress Files Your File Manager allows you to both compress (zip) and uncompress (unzip) files. How to Compress Files Go to the File Manager. Navigate to the folder where the files you want to compress are While holding down your Ctrl key, click on each file that you would like Read More >
How to Customize a cPanel Account in WHM
Once you have created a cPanel account within WHM, you can modify a cPanel account using the “Modify an Account” feature to make any changes. You can make many changes, including: the cPanel username the main domain on the account cPanel features, such as the number of addon and parked domains disk quota and bandwidth Read More >
Viewing Hidden Files (htaccess) in cPanel’s File Manager
By default, when you use the File Manager in cPanel, it doesn’t show hidden files. Hidden files are any file that begins with a dot, such as .htaccess. .htaccess is a common file to edit, so to edit the file using your File Manager, you’ll need to have the option selected to show hidden files. Read More >
How to Check and Repair a Database in phpMyAdmin
There may be times when troubleshooting your website that you need to check and repair a database in cPanel using phpMyAdmin. This can help you identify and fix corrupted database errors on your website.. Before continuing, be sure that you make a backup of the database you are working with in the event this does Read More >
How to Restore a File from your Own Backup
Backing up your website is a necessary step for all users. There may be times that you need to restore a file on your website from your own backup. In this tutorial, we’ll show you how to use your File Manager to restore your public_html/index.php file. Log into your Account Management Panel Find and click Read More >
Thunderbird Solution- Configuration Could Not Be Verified
Email Client Thunderbird Configuration could not be verified – is the username or password wrong? Solution: Make sure you have the correct email address and password entered. You can check the password by logging into webmail with your email address and password.
Thunderbird – Timeout
Email Client Thunderbird Sending email doesn’t go through, so you’re forced to cancel the sending. After canceling sending of email, receive error message: Solution: If you have chosen no SSL in your settings, makee sure your outgoing port is set to 587. If you have chosen SSL in your settings, make sure your outgoing port Read More >
