In addition to the regular maintenance on 6/28/2016, we will also be converting the following shared servers from Courier IMAP to DoveCot: biz123 biz146 res167 biz170 This change is required since Courier is no longer supported by cPanel. The conversion process may result in POP/IMAP being down for a few minutes on your server, and Read More >
Scott Mitchell
Planned Network Maintenance – 6/28/ & 6/29 2016
Our network engineering team will be enhancing our configurations for better security and traffic control on our East Coast network. The maintenance will begin at 11PM EDT on Tuesday 6/28/2016 and Wednesday 6/29/2016. We don’t expect more that 3 minutes of downtime throughout the maintenance. Date and time of the scheduled work or outage: June Read More >
How to Configure Update Preferences
As a dedicated server account owner, you can control almost everything on your server. One of the more important things you will need to monitor is the version of your cPanel and WHM software. This article will discuss how to configure your server for update handling. Note: You must have root access to follow these Read More >
FTP Basics for Dedicated Servers
As a dedicated hosting customer, you will have the ability to connect to your cPanel account using the File Transfer Protocol (FTP). FTP allows you to upload and download files from your server to your local PC. In this article, we will go over the basics of FTP so you can feel comfortable using it Read More >
Chrome and FireFox vulnerabilities
Vulnerabilities have been discovered in two very popular browsers, Google Chrome and Firefox. The vulnerabilities are different for each browser and are detailed below: Mozilla Firefox Vulnerability identifiers: CVE-2016-2818, CVE-2016-2819, CVE-2016-2821, CVE-2016-2822, CVE-2016-2828, CVE-2016-2831 Flaws were found in how the browser processes malformed web content. This could lead to a page with malicious content causing Read More >
Planned Server Maintenance – 6/14/2016
Our network engineering team will be performing an enhancement to our network to further improve the security and reliability of our East and West Coast networks. The maintenance will begin at 11pm (EDT) for the East Coast and 11pm (PDT) for the West Coast. The maintenance should take about 5 minutes per coast. Downtime is Read More >
TLS v1.0 & Apple Mail Clients
During recent upgrades to our servers, we determined there is an issue that has arisen with customers using older versions of Apple’s mail clients and connecting over secure settings. These clients do not support more recent versions of the TLS v1.1 and TLS v1.2 protocols. Older mac mail clients only provide support for TLS v1.0. Read More >
Courier to Dovecot Maintenance
In preparation for cPanel upgrades, we will be converting all shared servers from Courier IMAP to Dovecot. This is a required change since Courier is no longer supported by cPanel. The conversion process may result in POP/IMAP being down for a few minutes on your server, and during this process, you may experience temporary difficulties Read More >
When Do I Need Root Access?
There are many different features found in Web Host Manager (WHM) that are useful in maintaining your dedicated server. However, not all of them are available to the default user you were given when you signed up. Determining what requires root access can be complicated. We take the guesswork out of that with the chart Read More >
Create a 503 Status Code for your Site
With any hosting account, there is always a chance of something going wrong and keeping your files from displaying properly. Perhaps your site was hacked and you need some time to restore or clean compromised files. Or maybe you need to take your site down to perform some extended maintenance. In either case, you want Read More >
WHMCS General Settings Overview
Configuring WHCMS General Settings Once you have followed the installation procedures for WHMCS to set up your Reseller Hosting capabilities you can start to familiarize yourself with the various settings and configurations WHCMS offers. Accessing the General Settings in WHMCS Log into WHMCS Click Setup -> General Settings Click on the links below for information Read More >
Reseller AMP Overview
What is AMP? The Account Management Panel (AMP) is your hub for your main account activity with InMotion Hosting. From AMP you can address many different aspects of your account, from billing to domain registration, to cPanel and WHM access. Here we will go over some of the things you can do for your reseller Read More >
Melbourne IT/Tucows email
Change of Registrar Email from Melbourne IT InMotion Hosting uses Melbourne IT as our domain registrar partner. This means that InMotion is not the actual registrar, but a reseller for Melbourne IT regarding your domain names. Recently, Melbourne IT’s reseller business was acquired by Tucows Inc. Melbourne IT has been sending out an email to Read More >
Creating Hosting Plans in WHMCS and Syncing with WHM
Products can only be added within a product group. Once you have created one or more product groups, you will be ready to create products for them. This quick guide shows you how to create a new product within your WHCMS back office. NOTE: A valid license for WHMCS is required to access the admin Read More >
Create Support Department to Accept Tickets in WHMCS
As a reseller, your clients will have some questions or issues that they wish to bring to your attention. You can create different departments to handle different topics. Perhaps you want to have a Sales department to handle sales questions and a Support department to handle more technical issues. We show you how to create Read More >
Migrating Customer Profiles to Your Reseller Account
When working with your reseller clients. You may have people sign up with you that already have hosting accounts elsewhere. You will need to move their accounts over to your reseller server. Below we quickly discuss the different methods of migrating accounts and link to the insructions for each. Migrating From Another cPanel Host If Read More >
Moving an Account from a Non-cPanel Host to Your Reseller Account
If your old host is not a cPanel host or the total account size is over 3GB, you cannot perform a cPanel backup move. Instead, you will need to transfer the account manually. Below are the steps needed to perform a manual account move. Moving an Account from a Non cPanel Server Transfer Checklist You Read More >
How to Move an Account from Another cPanel Host
NOTE: Before you begin this process, be aware that restoring a cPanel completely erases any content on that cPanel that was there. Here you will learn how to move your hosting account from another cPanel host to your Reseller Hosting account. This is the easiest of the migration methods; it involves moving a single file. Read More >
How to Connect WHMCS to your eNom Reseller Account
As a hosting reseller, you may also want to become a domain name reseller. This will allow you to sell domain names to your clients for even more profit. This article will show you how to connect your WHMCS installation to the eNom domain name registrar. You will need an eNom account to connect. Sign Read More >
How to Transfer Emails from your Old Host to your Reseller Account
After setting up your reseller account, you may need to transfer your email accounts over from your old hosting company. The method will differ depending on whether or not your old host used cPanel. If your old host used cPanel, then using the instructions we have on transferring your website from a cPanel host will Read More >
