If you have a WHMCS administrator user that you would like to have access to a Support Department, you can learn how to add an administrator to the Support Department in this guide. Assign Administrator Log into the WHMCS Administrative Dashboard. Navigate to Setup > Support > Support Departments. Click the Edit icon to the Read More >
WebHost Manager (WHM)
WebHost Manager (WHM) allows you to, in essence, resell your own hosting accounts. You can create cPanel accounts within WHM, and just like InMotion Hosting, you can apply certain restrictions per account.
Getting Started
How to Configure a Temporary Directory for Updating WHMCS
If you are receiving this error message: “You do not currently have a path configured for temporary storage of files during updates.“, you can follow this guide to learn how to configure a temporary directory for updates in WHMCS. Create Temporary Directory First you will need to create the temporary directory. Log into the cPanel Read More >
Assign Custom Welcome Email to a Product in WHMCS
If you have already created a Product you can then customize the Welcome Email that is used for each product. In this guide, you can learn how to assign a custom Welcome Email notification to a Product/Service in WHMCS. Assign Welcome Email to Product Log into the WHMCS Administrative Dashboard. Navigate to Setup > Products/Services Read More >
How to Create a Custom Welcome Email Template in WHMCS
WHMCS easily integrates various systems to make customizing your clients’ experiences simple for you. For example, rather then sending a generic welcome email to your new clients, you can create a custom welcome email template. In this guide, you can learn how to create a custom Welcome Email Template in WHMCS. Create Custom Welcome Email Read More >
How to Configure Email Notifications in WHMCS
One of the many features of WHMCS is the notifications system. This system can be used in conjunction with the Support Ticket System WHMCS has to offer and can be integrated with email, HipChat, or Slack. In this guide, you can learn how to configure email notifications using WHMCS. Configure Email Notifications Log into the Read More >
How to Add an Email Notification Rule Using the WHMCS Ticket System
Once you have created a Notification Email Template you can assign the template to a particular Support Department using the WHMCS Ticket System. You can utilize this configuration to receive email notifications to a specific address when a ticket is received for each Support Department you create. In this guide, you can learn how to Read More >
Create a Notification Email Template Using the WHMCS Ticket System
WHMCS allows you to modify and even create your own custom e-mail templates. For instance, if your client submits and/or replies to a Support Ticket the WHMCS Ticket System will receive their submission and modify the status accordingly. You can, however, create an email notification to alert you when a client takes action on a Read More >
How to Create a Network Status in WHMCS
If you are planning on performing maintenance on the server you are hosting your clients on, WHMCS allows you to display a Network Status page. This helps to notify your clients of the maintenance and provides insight into the progress/completion of the maintenance as well. In this guide, you can learn how to create a Read More >
How to Troubleshoot Provisioning Issues Using WHMCS
WHMCS is a complete solution for resellers. Its features allow you to configure auto-provisioning of a cPanel account, through your WHM reseller account. In this guide, you can learn how to troubleshoot provisioning failures in WHMCS. Auto Setup Configuration Requirements In order to take advantage of the auto setup functionality, there are a few options, Read More >
How to Manage Support Tickets Using the WHMCS Ticket System
In This Tutorial: View Support Ticket Respond to Support Ticket Close Support Ticket WHMCS is a robust one-stop shop that includes a Ticket System. This feature enables your clients to submit tickets to the departments you can create, to manage their various Support request submissions. Customizing the user’s experience is simple and WHMCS makes it Read More >
How to Integrate WHMCS into a WordPress Website
Although WHMCS is designed to maintain many aspects of your reseller hosting needs you may prefer your own design in regards to your actual website. WHMCS is flexible enough to either add pages into the WHMCS client area or integrate with an existing WordPress website. In this guide, you can learn how to integrate a Read More >
How to Use the Getting Started Wizard in WHMCS
Web Host Manager Complete Solution, or WHMCS, is built to make reselling hosting easy for anyone. WHMCS is a complete solution because it manages orders/sales, renewals/billing, domain registration, cPanel account creation, client information, and even a Support Help Desk. You can install WHMCS using the Softaculous software installer. After you install WHMCS, log into the Read More >
How to Create a Custom Page for WHMCS
In This Tutorial: Create PHP File Add PHP Code Create Template File Add HTML Code WHMCS is a system designed to automate and manage many common web hosting tasks for resellers. For instance, WHMCS can handle the point of sale, billing, and setup of a new account, including provisioning it on the server. WHMCS creates Read More >
How to Change Your Server’s Hostname Using WHM
A hostname is a Fully Qualified Domain Name (FQDN), used to identify your server. By default, your VPS/Dedicated server has a generic hostname assigned to it. For example, vps####.inmotionhosting.com or ded###.inmotionhosting.com. However, you can customize your hostname to improve your ability to send email from your domain/server. In this guide, you can learn how to Read More >
Scheduling cPanel Backups in WHM
With our VPS and Dedicated Hosting plans you can automatically perform cPanel backups. This allows you to schedule and save regular backups of your accounts to your server or an external destination such as Amazon, Google Drive, or FTP. In this tutorial, we will show you how to Configure cPanel Backups in WHM. Keep in Read More >
How to Enable iOS Mail Push Notifications in WHM
In This Tutorial: Requirements Generate APNs Key Install APNs Key If you have already created an email address for your domain, you can also configure WHM to enable email Push notifications for your iOS device(s). Push notifications are sent to the iOS device (that has a Mail account configured to send/receive emails) once the server Read More >
How to Assign a Reseller Package to an Account in WHM
In this tutorial, we will show you how to assign a reseller package to an existing cPanel account in WHM. Our Reseller Hosting plans include pre-configured packages that can be used for assigning features to your cPanel accounts. This can help when upgrading or downgrading your customer’s hosting plans, by allowing you to easily change Read More >
How to Change Your MX Records Using the WebHost Manager (WHM)
This guide will show you how to add/edit MX records and also set your email routing using the WHM interface. Mail Exchanger (MX) records are generally used to determine where your email is being processed. In a typical account, the MX records can be managed in the Zone Editor of the cPanel. However, they can Read More >
How to view the Apache Status in WHM
Another way to check on the status of your server is to review the Apache Status in the Server Status section of WHM. The Apache HTTP Server is a web server that runs the website on the server. If you are trying to determine an issue with your server, then checking the status of the Read More >
How to Modify Tweak Settings – Notifications
If you are running a VPS or Dedicated Server with cPanel, you can use the WebHost Manager (WHM) interface to modify the configuration and behaviors of cPanel. The Tweak Settings Notifications tab specifically provides options for cPanel to notify you in regards to events that may occur. For instance, you can enable disk usage notifications Read More >
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