| Issue: | An email was returned/rejected/bounced back to you. |
|---|---|
| Status: | We are actively monitoring our mail servers for blacklisting |
| Who is impacted? | At this time we are not aware of a specific blacklisting. |
Do you have an email that was returned (or bounced back) with a message that you are blacklisted?
It’s not very uncommon for a server’s mail IP address to temporarily end up on a public blacklist, especially if you’re on a shared server. It could be because of the overall volume of mail that is coming from that server, messages seem to have characteristics of spam in them, or a few other factors as well.
Here is a helpful tool that can help you get more information about the returned email, or determine the cause:
We also have a full article that explains why mail servers get blacklisted.
In Motion Server 23.235.201.143 is currently blacklisted with LASHBACK. 10/31/2014
Please resolve
Hello Tommy,
Thank you for contacting us. I checked the IP address you provided (23.235.201.143 ), and it is not a current mail IP.
This means it has most likely been rotated/changed already, and you should be able to send emails successfully. You may have to resend failed emails.
This is just our public forum. In the future you can forward returned/bounced emails due to blacklistings to our Live Support team for immediate assistance.
Thank you,
John-Paul