If you want to learn how to stop spam then this is where you want to be. If you are receiving tons of spam emails that you never asked for and you cannot filter them with programs like Spam Assassin, you can permanently stop spam by submitting them to SpamCop. SpamCop is a DNS blacklisting company that can blacklist the spammers hosting company’s email IP address. Most email service providers use the known blacklists found at sites like MX Toolbox. When an email server is put on a blacklist, the server that was sending the spam will no longer be able to send emails.
We are a hosting company that provides space for individuals to create their website and manage their email on our server. We do not submit spam to DNS blacklisting companies. The owner of the domain and/or the account holder are responsible for managing their own email and website activity per our Terms of use.
The CAN-SPAM Act has guidelines for legitimate email marketing. On the CAN-SPAM Act: A Compliance Guide for Business site, emails are unacceptable and considered spam if they:
- Have false or misleading header information
- Have deceptive subject lines
- Are not identified as an add
- Do Not tell recipients where they are located
- If there are no opt out links to stop future emails
- Do not promptly process opt-out requests
- If the emails are from Unmonitored marketing companies
Stopping spammer activities is not only helpful for you, but also helps others that are getting spam from the same originating server. Let’s go through the steps on how to submit spam to SpamCop.
Permanently stopping Spam with SpamCop
Visit SpamCop and click the Report Spam tab at the top left.
Important! Reporting spam is a serious accusation against a company and is not be taken lightly. If spam is reported that is not spam, you will be viewed negatively by spamcop and may be denied their services.
Get a free account from SpamCop.
The only difference between a paid and free account you have to wait ~6 seconds between each spam submittal. Enter your Full name and your Email address and click the Send authorization email button.
You will receive an email (at the email that was entered in their form) from SpamCop with the login instructions to use their service. Once you receive the login information, login to SpamCop.
Save the spam email to your desktop. Saving an email to your desktop will vary depending on what program you use. Typically you can drag the email directly to the desktop (Outlook has this capability) or you can right click the email in your email client and “Save as” the email ( for example, Thunderbird).
Once you get the email saved to your desktop, open the email in a text editor like Notepad. The email should look like the snapshot to the right.
Copy the contents of the email with the headers and then paste it into the form submittal at SpamCop. You can also forward the emails to them (Forwarding the emails to SpamCop will not be explained in this article). Click the Process Spam button.
Here is where SpamCop will make you wait. The site will display Please wait – subscribe to remove this delay. Just wait approximately 6 seconds and the page will redirect.
To speed up the submittal process, especially if you have quite a few spam emails to submit, make a canned response in a text document that you can reuse for each submittal.
You can make a canned response and save it in a text document that says:
To whom it may concern, Please stop these spammers from emailing me. Their subject line keeps changing. The originating server and email address changes making it impossible to filter. We did not opt into this and their opt out link does not work. Please cease this spam activity. Sincerely, Your First name
When the spam is submitted to them, they will give you a link that will have a form to email the sending spammers hosting company.
Important! On the send spam reports page, pay attention to the Please make sure this email IS spam: header information. SpamCop will display the information taken from the spam email that was sent. In this case, the email is clearly a spam email. the following is shown:
From: “Canadian Pharmacy” <[email protected]> (Canadian Pharmacy : Viagra + CIALIS !!)
Click the Send Spam Report(s) Now button.
Once you submit that to spam to them, the sending spammer will be added to the SpamCop DNS blacklist and they will not be able to email anyone after that. SpamCop encourages email administrators to submit spam to them as they help not only their own interest in stopping spam, but, other spam companies as well. For more information on spam, please check the last article on SPF Records and Domain Keys: Combating Spam.
I am receiving hundreds of Spam/Junk Emails daily into my Gmail Account. Tried everything. I do not know what and why somebody have any form of evil motive behind this. Google should provide much more options and facilities for Spam Emails.
Why cannot gmail have a method of blocking unwanted spam emails with just one click and not opening these emails to block them? Not rocket science surely?
I am so fed up with the many, some days dozens of vulgar filth emails, that I am thinking of closing my gmail account and going elsewhere.
Sorry for the problem with spam in your gmail account. You can always manually click on spam in gmail in order to help it learn what emails are spam. Otherwise, we would suggest contacting Google for help in that area as we cannot control spam settings for Google accounts.
I am not sure what the original spam email was for it is not longer on my computer and i thought i had fixed the problem by doing a security filter on my computer and changing the password for my email…many people were also replying to stop sending to the spam and somehow i was on those replies. it had somehow stopped for awhile. it now has started backup again but all i get is the replys with people swearing to stop. I tried to set up filters but it doesn’t stop. how do I report it? It is starting to scare me….other other spam emails do scare me as much as this one does.
I recommend you ensure SPF, DKIM, and DMARC are all enabled. Then consider increasing your SpamAssassin strength. If on a VPS, consider a PTR. If there are no improvements after 24 hours of having all these, I recommend you email our support department for additional assistance with this.
Hi
I am getting unusual and unnecessary mail in my webmail, I even remove my contact form but still, i am getting heaps of junk mail in my webmail. I do not have the control panel access as the hosting company holds it.
I am just wondering if there is any way to control and stop getting spam mail in my webmail, your suggestion would be highly appreciated.
thanks
Kumar
Unfortunately, without access to the cPanel there is not much you can do from horde, If your company will not have whoever has the access address the issue for you. your best bet would be to add the email as a pop3 account under a gmail account so it will pull the email into that account and use googles spam filter to remove the spam.
This is not true. We configured Spamassassin to our specifications and within a month InMotion Hosting disabled Spamassassin on our account due to processor overload. So the statement ‘Each client is allowed to tailor Spamassin to their needs’ is not correct. More like each client is allowed to tailor Spamassassin as long as our servers can handle the configuration. Disabling Spamassassin on our account cost our company quite a bit in trying to find a 3rd party filtering service, countless spam attacks, and the embaressment I suffered after I told everyone here our email problems would get better.
I’m sorry to see that you experienced issues with the increased load that SpamAssassin seemed to be causing after customizing its configuration. It is unfortunate that the limitations of the resources of the server could not supplement your SpamAssassin’s configuration and caused the server to become overloaded. However, depending on the volume of email/Spam your server handles, it may be necessary to increase the available resources to minimize SpamAssassin’s “footprint”.
If the volume of email begins to “slow down” SpamAssassin, then that is an indication you should either reconfigure (or disable) SpamAssassin and find another solution or upgrade your hosting plan (to allocate more resources). Either option would allow more resources (CPU, RAM, I/O, etc) for your server to process your email without suffering from exhaustion.
As an alternative, configuring your domain to use third party email services like Google may eliminate the need to rely on your web server, typically intended for hosting your website, to handle your large email/Spam volume. Although your server is very capable of handling an “average” amount of email, hosting your domain’s email accounts on a third party server can provide many benefits. For instance, there is no need to maintain the SpamAssassin configuration, Google does an excellent job filtering Spam with little adjustment needed from the end-user. Since Google’s servers are maintained for optimal email performance (as opposed to web hosting), minimal effort is needed to sustain the large volume of email/Spam your business may be handling. Also, your account will use fewer resources overall and therefore allow your website to utilize those resources during high levels of traffic, thus improving your user’s experience.
Again, I’m sorry to see the unfortunate circumstances you described. I sincerely hope my comment will provide some insight regarding alternative options to help you.
hello john paul,
My emails are constantly sent as spam to my clients. Also i checked my spam score. Some are 9 and some are 6. I believe with such scores, it’ll be sent to spam.
It would be great help if you can guide me to lower my spam score so that i can send my email as normal email not spam.
Waiting for your response.
Regards,
Sangam gurung
You need to look at the content in the email and your content to HTML ratio. If the content uses known spam keywords it will increase your score. Also, if you have a lot of code in the email it will increase the spam score as well.
I have had Inmotionhosting for about two years, and have not had a problem until about a week ago. I took your advice and did a search on my email address and made the appropriate changes. I went through the sender addresses and found a common 4-digit element, created a rule in Outlook that sends email with this element to the junk file (with exceptions for the small possibility that they may be work related). It has worked so far!
Most email spam comes from Domain Name Registration. I don’t understand why this hasn’t been stopped years ago…
I agree with Matt and all the other users, as soon as I switched to InMotion the amount of daily Spam tripled. The main reason I switched ISP’s was, precisely, to reduce the amount of Spam I get in my email accounts. The only help the InMotion staff offers is to read tutorials on end. I switched because I’m too busy to have to do all that. I don’t have an IT department to deal with spam. From the looks of it, I’ll probably have to look for another hosting service.
Hello Carlos,
Thank you for contacting us. Sorry to hear about your troubles dealing with spam. In the previous instance with Matt, the email address that was getting spam had been listed publicly on another website before signing up with us. I found many instances of the email address on the web by performing a google search. I recommend testing this first, to ensure your address is not listed publicly.
Also, if you did not sign up for Domain Privacy your address may have been listed publicly in the WHOIS record.
If your problems persist, I recommend contacting Live Support so they can look at your specific address and investigate further.
Thank you,
John-Paul
> I actually had my IP blacklisted by Apple and Microsoft when I tried to email my
> clients.
Your MX server (0 creationgraphx.com 23.235.213.39 )
is missing PTR at:
39.213.235.23.in-addr.arpa
That can get you blacklisted.
Also, your certificate (COMODO RSA Domain Validation Secure Server CA) is good through Thu, 23 Feb 2017 but has a Common names mismatch
*.servconfig.com versus creationgraphx.com
and is classified as not trusted.
Your server is using three insecure cipher suites, has no BEAST mitigation, uses (insecure) RC4 and does not guarantee forward secrecy. You are vulnerable to more than just spam…
I hope this helps.
> I am now receiving at least 25 spam emails A day.
> I have Dkim set and also Spam Assasain and it’s not working.
> I don’t have time to keep weeding out spam. This didn’t happen
> when I first switched to InMotion, but it’s become a real problem.
> So what can be done InMotion? I don’t have time to submit
> individual emails to Spam Cop.
I agree, this makes little sense with so much spam. Feel free to ping me on Twitter
at @RealPro4Real or @CloudInsidr and perhaps we can help.
For others drowning in spam, a couple of fixes are described here:
“Anti-Spam Defense: Postfix, With smtpd Access Restrictions, Unplugged”
https://www.cloudinsidr.com/content/anti-spam-defense-in-postfix/
To those complaining about 25-50 spams a day, you are LUCKY! I get several hundred and waste a lot of time marking them as junk.
The thing is, I moved to IMH from GoDaddy because of the better email pricing. All of my employees are complaining now about the dramatic increase in spam since switching to IMH. Why the difference?
I guess I could get the McAfee program, but at several $$ per month x 20 accounts it adds up to over $500/year! Might have to go back to Godaddy?
Hello Mitch,
I am sorry that you have been having issues with insane amounts of spam. Have you setup filters or Spam Assassin? These methods would help reduce the amount of spam you receive.
Best Regards,
TJ Edens
I deleted my Wix account. How did you find this and what can I do to remove it? I suppose I need to remove from social media sites and have all submissions through a form. My issue is social media requires emails and are usually exposed to the public even on secure servers. Especially if they are gathered by actual humans now. And I do use Captcha on my forms.
Hello Matt,
Thank you for contacting us. I definitely understand your frustration as everyone, including us receives spam. “According to the Message Anti-Abuse Working Group, the amount of spam email was between 88–92% of email messages sent in the first half of 2010.”
I found your email by performing a Google search. If you deleted your Wix page, it should go away after Google recrawls the site. Wix may be able to request a recrawl, or somehow speed up this process.
Since your social media is connected to your email, customers can message you through the built-in Facebook/Google+/Twitter site, and it will email you. You can also put your email address in a banner image, which would not be scraped by a bot so easily.
If you have any further questions, feel free to post them below.
Thank you,
John-Paul
Hello jhorwege,
Thank you for contacting us. It is true, spam often originates from compromised email address, which allows them to constantly rotate originating servers/addresses.
You can also lower the setting in Spam Assassin, which will cause it to catch more spam. Keep in mind if this rule is too strict, it may blocked emails you want.
Thank you,
John-Paul
Update: Now my 2nd out of 5 emails are receiving spam. I guess I’m going to have to remove ALL emails from public listings. What’s the point if having them if you can’t give them out. Ridculous!!
I too started getting 30-50 spam emails per day on 4 of my 30 email accounts hosted by InMotion Hosting. I started using Cloudmark Desk One for spam filtering and it catches about 99% of them. I used this same product back in the ’90’s before the put all those spammers in jail. Guess they dont do that anymore. Either way, last summer/fall something changed at InMotion Hosting to where these 4 accounts started getting relentless spam. I’ll probably go thru the time and hassle of changing email addresses sometime this year to make it go away.
Thanks John-Paul, but that account on our webpage is Not one of the addresses getting spam, (strangely enough). There are four of my employee accounts, including mine, that are getting the 30-50 per day. I continue to black-list ones with particular domain types in SpamAssassin, but with them rotating domain addresses everyday it’s a losing battle. I have 32 so far this morning.
Hello John,
Thank you for contacting us. I looked at the site associated with the email you provided privately, and noticed your email address listed in Plain text on the “About” page. This is a sure-fire way to receive spam, since anyone/anything (including bots) can just pull the email address off the page. I also found many email addresses associated with your account in plain text via Google Search.
Spam is difficult to fight when your addresses are publicly listed.
I recommend obfuscating your email address with at least a re-CAPTCHA interface. This can reduce the amount of bots/spammers that collect your address.
I also noticed your email address listed in the Public WHOIS record for your domain, which is available to anyone.
Domain privacy will list InMotion Hosting’s contact information, instead of yours.
If you have any further questions, feel free to post them below.
Thank you,
John-Paul
I agree Randy! I had a friend that hosted my site for 5 years. Once I switched to InMotion I started get Junk/spam mail. I get at least 25-40 a day. Everyday except weekends (hmm that’s odd). Do spambots take off on the weekends? I’ve jumped through all the hoops and nothing! I keep sending everything to Junk, but because the IP changes and is ghosted, it really doesn’t help. InMotion says it’s not there fault. I do find that only my main email address is getting junk. None if the others I have under my domain are. So it’s hard to point the finger, but I am just relating it to the server switch. Kind if like when you get a flu shot and they say you want get sick, but you do and they say it wasn’t because of the shot. It was because you already had a virus. Like someone already had my email and waited till I switched to start spamming. Just hard for me to believe that.
Hello uberreste,
Unfortunately that is not how our system is currently structured. All shared servers have the RBL on them for security. The VPS and Dedicated options are always there for those who would like more control over the situation. Generally, we get complaints about the spam prevention being too lenient, not too strict, so this is not likely to change in the near future.
However, this may be something our management has not entertained as of yet. You may want to send in a request such as this. Many of our implementations came from customers and yours may also spur a change. You can send an email to us at any time with any suggestions you may have.
Kindest Regards,
Scott M
Hello Patricia,
Thank you for contacting us about spam. I definitely understand your frustration, since spam is a big headache for us as well.
Aside from the guide above, make sure you have enabled Spam Assassin in your cPanel.
Another Spam fighting tool is BoxTrapper. When someone sends you an email for the first time, Box Trapper responds back asking them to reply to prove their not a spammer or bot. If they reply they can be white listed and never have to do it again.
If you are looking for something more robust, we also offer McAfee Email Protection Packs.
Alternately, if you use Gmail to check the email on our server, it will utilize their strong spam filter.
Thank you,
John-Paul
Hello Matt,
Thank you for contacting us about spam. I performed a Google search for the email address (you provided privately), and found many results.
Specifically a Wix contact page has the email address displayed in plain text. This is not recommended and is very simple for a bot to scrape off the site.
For security purposes and to reduce spam, always obfuscate your email address so it is not in plain text on a website.
This is often accomplished with a CAPTCHA type system, which attempts to verify that it is a human requesting the address.
Thank you,
John-Paul
VPS and Dedicated are too expensive. To pay that much extra just to have to option to disable something is out of the question for many of us. Everyone’s account is already on a particular server, couldn’t you just move all the accounts that want it disabled onto the same server, and disable it for all of them?
SpamCop is making troubles for our German clients and business partners using the biggest provider t-online.de because of too much wrong positive results.
How to deactivate the use of SpamCop totally or at least how to change from blocking incoming mails without further notice to us to filtering the tagged mails to a junk folder?
See SpamCops own description:
“The SCBL is aggressive and often errs on the side of blocking mail. When implementing the SCBL, provide users with the information about how the SCBL and your mail system filter their email. Ideally, they should have a choice of filtering options. Many mailservers operate with blacklists in a “tag only” mode, which is preferable in many situations.”
Source: https://www.spamcop.net/bl.shtml
Hello Thorsten,
If you are located on a shared server, disabling the SpamCop RBL is not possible. However, if you are on a VPS or Dedicated server, you can certainly disable the RBL. To do so:
1. Log into the WHM
2. Select ‘Service Configuration’
3. Select ‘Exim Configuration Manager’
4. Select the ‘RBL’ tab
5. Set the ‘SpamCop’ option to off.
Kindest Regards,
Scott M
FJC,
Who are you replying too? You may want to reread my comment again. I was agreeing with you. I didn’t mention Spamcop one time in my response. I’ve used Spamcop as well to no avail. I’ve actually spent a lot of time sending them emails to, but it doesn’t work. If IPs are revolving and the IP that the spammer uses does not show in the email header, the host cannot track down the source because they are not a client and there’s nothing they can do. I just keep sending the spam to the junk folder. What I have noticed is that I don’t get spam on the weekends. So I can tell that these are humans with weekday jobs sitting in a cubical producing illegal activity. Spamcop is about the best resource, but it is still limited.
Your responses that SpamCop is a nuisance is not what I said. SpamCop is extremely helpful and effective. SpamCop does not block desired email. I can tell very clearely that you represent the spamming cartel, and you are trying to disparage the efforts of SpamCop. I continue spending three dedicated hours daily sending out spam reports to SpamCop because they are the absolutely best defense from constand spam bombardment of up to 700 spam per day, each and every day for the past three years.
Note: SpamCop does not effect desired email in any way, shape, or form. They are my best defense againd the massibe spam bombardment of the spamming cartels. The spamming cartels use rolling domains, and their opt-out do not work as a violation of the Can-Spam Act. Please do not twist my words against SpamCop. They are my only defense angainst the spamming cartels.
Actually, you can just remove the word “Permanently”. I agree with FJC and although I do not get close to 700 emails, my main email to my business is being attacked daily as well. I’ve changed passwords, etc. but b/c I need my email and it’s printed on everything I have, it’s not easy to just change it. I’ve had it for over 5 years and all my clients send to it.
These spammer cartels as FJC put it are just as malicious as theives or even terrorists! They steal time and resources and hijacking domains and servers not to mention everything they send is usually a scam. There will never be an end to spammers. The gov’t does not or never will have the resources to put towards doing something about this. Nor do private entities. The ICANN Act is a joke unlease of coarse you are a law abiding citizen. Criminals don’t care about some Act or law. You can only fight hackers with hackers. That’s what they are! And until enough good ones get together and start tracking their resources and fighting fire with fire, nothing will be accomplished.
My Yahoo block list is completely full with 500 blocked spam limit. Yet, I receive up to 700 spam per day. I am positive that Yahoo Support in the Philippines gave out my email address to the spamming cartels. They also forced me to change my password, and immediately my email was spoofed. I immediately changed my password, and the spoofing has stopped except for several spamming companies selling viagra.
Hello FJC,
You are correct, the title should be something like ”
Getting too much Spam? How to Permanently stop specific individual email addreeses spam with SpamCop until they rotate addresses or domains and then start again”. Though that would be a bit lengthy it is more accurate. We completely understand about the spam and agree with your stance. Hopefully you are making an impact and I hope there are others out there with the same conviction. This article surely does not fix the issue, but was made in hopes that if enough people know how to submit these reports to SpamCop then maybe it will have some impact.
Kindest Regards,
Scott M
Agreed. Spamcop is more of a nuisance sometimes. Big spammers are not blocked by it because they probably never send from the same server twice. So spamcop ends up blocking the people who are not offenders but staying on one IP address.
The statements are incorrect. SpamCop does not permanently stop spam. I have received as much as 700 spam from the same spammers with rolling email addresses. I religiously send spam reports to SpamCop and spend at least 3 hours per day for past three years. The spam keeps comming. I also send the spam reports to [email protected], my ISP, and different spam abuse ISPs. The spam keeps coming. The spamming cartel will have eight domains that they will change their domain every few months. They violate the Can-Spam Act and none of the opt-out links work. But nobody cares , or will do anything about it. Spam-Cop is god-sent, but they do not block the spamming cartels. However, I am dedicated to continue blocking spam bombardment, and spend 3 hours every day making my spam reports. My belief is that my email is private, and I have a right not to be invaded by spammers…as much as 700 per day making my emil unusable. I believe Yahoo participate and supports the spammers because they challenge sending so many spam reports. Yahoo will do absolutely nothing to stop spam, as it must be a good revenue source. SpamCop would be very good if they really blocked the spammers. Unfortunately, their attempts are not fully effective. Once in a while, I will get a message from the spammer’s ISP stating that they are making corrective measures, but this is a fraction of a percentage of the total spam reports. I send email to the FTC about these spamming cartels, and specify how they are violating the Can-Spam Act. I provide very detailed information on even how to contact the spammer cartels, but they do absolutely nothing. In Summary, SpamCop is god-sent, but not as effective as believed.
My primary address is getting constant spam from various senders all at .co.at. There seems to be no mechanism in Yahoo Mail to block this domain or country (Austria) Any suggestions?
Hello Jack,
Sorry to hear about your problems with Yahoo mail. Since we have no way to control Yahoo’s email server, we have no way to control the way mail is being received by them. However, there are some directions from Yahoo that may help:
In Yahoo! mail, to block the senders domain (example.com):
I hope this helps you with the issue you’re facing. If you continue to have problems with it, you may need to consult with Yahoo’s email technical support.
Kindest regards,
Arnel C.
Hello TK,
Thanks for the suggestion. Unfortunately, spam’s very behavior of providing a way to let the sender know you don’t want the email is something they ignore. This option is called the “OPT OUT” option and must be provided by the sender if the email is to NOT be considered spam. Most email clients do have a SPAM or JUNK option that automatically marks a particular email address as spam/junk. Any emails that come in from that address in the future is automatically moved to trash or a spam/junk folder.
They do not do a “return to sender button” because email traffic would be increasing. I hope this helps to explain it. If you still require assistane, please let us know.
Regards,
Arnel C.
I agree Randy. I actually had my IP blacklisted by Apple and Microsoft when I tried to email my clients. InMotion had to get it delisted. This was a huge inconvience as it held up my business. I am now receiving at least 25 spam emails A day. I am getting them sometimes as fast as I can delete them. I have Dkim set and also Spam Assasain and it’s not working. I don’t have time to keep weeding out spam. This didn’t happen when I first switched to InMotion, but it’s become a real problem. So what can be done InMotion? I don’t have time to submit individual emails to Spam Cop. They are also all different from random robot email adresseses. You can’t filter this crap.
Hello Matt,
Sorry to hear that you continue to have problems with spam. Email spam is an international issue, with an estimate of up to 80% of all email traffic estimated to be spam. You do have the option to move to different email services such as Gmail, though even in Gmail you will see spam. We also have a number of steps you can take to help reduce the spam that you’re getting. Please see these tutorials by going to Fighting Spam and you’ll see a number of steps you can take beyond the Spamcop option that is offered here in this article.
I hope that helps to give you some options to help reduce the spam that you’re seeing. If you have any further questions, please let us know.
Regards,
Arnel C.
there should be an “option” in Email that is a way of sending spam back to sender marked “undeliverable”
Yes, but the people who are doing nothing wrong are still getting punished for what others do. Therefore, Spamcop is flawed big time and should not be used. That is why we should have the option of using, or not using spamcop. If nothing else, you could have a seperate server to place everyone who requests to not use spamcop. I know I’m not the only IMH user who has complained about spamcop for the same reasons.
Hello Uberreste,
We do understand the complaint, however, IP blocking affecting undeserving users is the nature of a shared hosting environment. This is a standard pretty much the entire hosting industry.
Your suggestion would not be a solution as the issue is that shared servers use a shared mail IP for those users. Anyone sending spam from that IP can get the IP listed on SpamCop. This is not an opt-in service, any spamming IP will get blocked whether the users wishes it or not. This happens no matter if the hosting server uses SpamCop as an inbound filter or not.
The only solution is for each account to have a its own IP address for email. This is a feature of the VPS and Dedicated plans, but not shared. We do have outbound filtering which attempts to catch emails with spam and not even let them out. This helps to keep the IP blacklisting for servers to a lower level, but it is not infallible as spammers constantly evolve and the filtering has to evolve in response.
Kindest Regards,
Scott M
With spamcop, the good people get punished for what bad people do. How does that help? Spamcop is horrible. People who have done nothing wrong (concerning email) should not have to do work to just get an email sent. Besides, the rejection email that they receive back from spamcop is very confusing, and from experience, most people don’t even have any clue why their email isn’t going through. They almost always think it’s a problem with the person they are trying to send it to, and so they just give up right away.
The problem is, unless the person who’s email was rejected continuously tries to get ahold of you, you don’t even know who all is not getting their email through to you.
Hello Uberreste,
Unfortunately, in a shared environment this situation can and does happen. Our Systems department works quite diligently to keep the servers IPs off the blacklists and identify the offenders and deal with them. We do use multiple IPs per server so that it does not happen as often, but it still occurs from time to time.
Email servers such as Yahoo,Hotmail, and gmail also go through the same thing, so it is not a situation that is confined to only shared hosting. It is simply one of the hazards of having many people on the same server sending email.
Kindest Regards,
Scott M
Hello Randy,
Our servers check against global spam lists such as SpamCop. If the sender is not on the list, then it is allowed through the server. There are many of these global lists and other places, like Network Solutions, use these types of lists as well. They may also have their own custom layer beyond that. We do not have a custom layer as blanket spam filtering is not good for all businesses.
Each individual account is allowed to further tailor their own spam prevention program via SpamAssassin and Account level and individual filtering. We allow each customer to tailor their own spam program as each business is different. Besides the obvious spam, there are many topics which normal spam catchers filter out but are legitimate business to other people.
Also, spam prevention and filtering is not what we call a Slow Cooker move (set it and forget it). It takes time to create your specific one and it must be maintained as the spammers are constantly working to find ways around the filters, etc.
I would highly question any system where no spam was ever received. This could mean the restrictions were too high and many legitimate emails were missed. That is why you need to tailor your own with us. The tutorials we provide help you to learn how to do that.
Kindest Regards,
Scott M
I moved my company’s web hosting, domain registration and email over to Inmotion. Now I’m getting 25 spam emails a day and so are my two employees. Why? I got none when we were with Network Solutions.
Also, I run a business. I don’t have time to read your endless tutorials and jump through the hoops you suggest to stop the spam. What can you do to help me and why did all of this start when we swithced to Inmotion??
No… I’m not getting enough legit emails because of Spamcop.
Hello uberreste,
If you are having legitimate message being blocked by SpamCop, you might want to tell the senders they need to request a delisting from a blacklist.
For SpamCop this can be done at their SpamCop Blocking List page. If SpamCop is blocking their messages, it means that their mail server is more than likely relaying spam, not necessarily to you but to other users on the Internet and as such it needs to be taken care of before SpamCop will allow messages through to servers that verify incoming mail with SpamCop.
– Jacob