WHMCS allows you to modify and even create your own custom e-mail templates. For instance, if your client submits and/or replies to a Support Ticket the WHMCS Ticket System will receive their submission and modify the status accordingly. You can, however, create an email notification to alert you when a client takes action on a Support Ticket. In this guide you can learn how to create a ticket email notification using WHMCS.
Create a Notification Email Template
- Log into the WHMCS Administrative Dashboard.
- Hover over the Setup tab, then click on Email Templates from the list of menu items.
- Select the Type (of Email Template) you would like to create. For this example, Notification is selected.
- Type a name of the template into the Unique Name: field. For this example, New Technical Support Ticket is entered.
- Click the Create button.
- Enter the details of your notification into the form and then click the Save Changes button.
You can use the table below to help fill out the form with the correct details.
| Field | Description | Value |
|---|---|---|
| From | Enter the Name and Email Address as you would like it to appear in the headers of the email notification. | The first field contains: Ticket System The second field contains: [email protected]. |
| Copy To | Enter an Email Address that you would like to send a copy email to (CC:). | This field does not contain a value for the purpose of our example. |
| Blind Copy To | Enter an Email Address that you would like to send a copy email to (BCC:). | This field does not contain a value for the purpose of our example. |
| Attachments | Choose a file to attach to each email notification. | This field does not contain a value for the purpose of our example. |
| Plain-Text | Check this check-box to use Plain-Text format for each email notification. Leave this box unchecked to use the HTML format for each email notification. | Unchecked |
| Disable | Check this check-box to disable this email notification. | Unchecked |
| Subject | Enter a Subject as you would like it to appear in the headers of the email notification. | New Technical Support Ticket |
| Email Template Content | Enter the content of your email template. | This is simply a notification intended to alert the recipient that the Technical Support Ticket System needs to be reviewed for Customer assistance, immediately! A new ticket has been received. |
Congratulations! Now you know how to create a custom email notification. Be sure to check out our guide on how to assign a custom email notification to a Support Department using WHMCS.
