News / Announcements

Issue: West Coast Data Center outage Status: Our Systems team are working to resolve the issue as quickly as possible Who is impacted? Users with servers in our West Coast Data Center You can find what server you are on here. Estimated time until resolution: There is currently no E.T.A., but we will posting updated Read More >

This issue has been resolved at this time. If you experience any further connectivity problems please contact our support department for troubleshooting. ALERT: East Coast Data Center Connectivity problems What is affected? – Users who have their websites hosted in the East Coast data center Have these issues been addressed? – Our Systems Administration team Read More >

Status: Problem is currently being addressed by our System Administration Team. Who is impacted? VPS accounts on the ecvp162s node Learn more about how to find out which server you’re on here. Estimated time until resolution: A complete resolution is expected 20-30 minutes. 2015.07.10 11:30 am EST Emergency unplanned maintenance is being conducted on the Read More >

Issue with Upstream Provider of some ISPs There has been a reported outage in the L3 Internet backbone that routes through the Northern Virginia corridor between Richmond, VA and Washington DC. The issue appeared around 4:00am EDT. This can affect customers of any Internet Service Providers running through that area. We do not know of Read More >

Issue: Unplanned Maintenance on some Shared Servers. Status: Systems Architecture team is currently performing unplanned maintenance on several servers. Who is impacted? Customers on the following servers, you can view what server you’re on in the Account Technical Details: biz127, biz130, biz131, biz136, biz139, biz141, biz142, biz144, biz146, biz150, biz152, biz157, biz163, biz164, biz166, biz169, Read More >

Server Reboot June 15, 2015 – Our Systems Architecture team has discovered a kernel level vulnerability in servers running betterLinux. Our team will need to reboot all affected servers with a security patch. Barring any unforeseen complications the expected downtime will be about 5-10 minutes. The following servers are impacted: biz127, biz130, biz131, biz136, biz139, Read More >

On July 28, 2011 Google announced PageSpeed Service, an online service to automatically speed up web pages is coming to an end on 3rd August 2015. In the last 4½ years, PSS has delivered millions of pages for thousands of sites, all for free. While a number of sites continue to enjoy the benefits of PageSpeed Service, we Read More >

The InMotion Hosting Support Center web site has undergone recent updates in order provide support for responsive design. The changes have also affected new social media logins to the Support Center. Responsive design changes The support center design remains the same, but the newest version updates the site so that it is now using responsive Read More >

Issue: Hardware replacement on res167 server. Status: The res167 server is running for now but with limited resources. So the server will be brought down sometime tonight (approximately 10pm PST) to replace the bad RAM. Who is impacted? Resellers on the res167 server. You can view your server name in cPanel. Estimated downtime: 15-25 minutes. Read More >

Our team is currently performing unscheduled maintenance on our phone servers. This affects the toll free number which will not be working during this time. Feel free to reach out to our Live Support team via Chat. If you need to speak with a technician you can call us at 757-416-6575. Note that this number Read More >

If you are using the SSH terminal program called PuTTY, there has been a vulnerability identified that should be addressed by updating the program. The vulnerability is present in PuTTY version .63 and has been corrected in version .64 (or higher). The identified issue in PuTTY (version .63) was that it would not clear private Read More >

Update – 03/13/2015: The recent failover plan that we mentioned in this announcement for our ecbiz97 server has been completed successfully. All account data from March 5th has been fully recovered. Please note: some accounts have not completed restoration, typically due to their size. If you find that you are missing files, they will re-appear Read More >

Update 03/12/15: We have written a detailed update on what happened with ecbiz97, our current plans in action, and how we plan to prevent it in the future: here. Issue: Emergency Filesystem Maintenance on ecbiz97 Status: Our Systems team is having to perform emergency filesystem maintenance on ecbiz97. Who is impacted? Users on the ecbiz97 Read More >

Issue: Inclement Weather Affecting Response Times Status: Due to the inclement weather recently impacting our area, longer than normal response times may occur when contacting the Support Department. Who is impacted? Customers trying to contact our Technical Support team. . Estimated time until resolution: We are currently being impacted. Please keep in mind that websites Read More >

Our Systems team has identified issues that require unplanned maintenance on shared server ECBIZ122. Customers with accounts that are housed on this server will see an interruption in service during the maintenance activity. We do apologize for the interruption in service and we are working to restore service as soon as possible. There is no Read More >

Due to the inclement weather recently impacting our area longer than normal response times may occur when contacting the support department. Thank you for your continued patience. We look forward to restoring our normal response times as soon as possible. Please keep in mind that customer websites are not impacted by this event.

We are performing kernel updates to shared servers throughout the week. Tonights servers are listed below. Server# Date/time of maintenance Maintenance performed Impact of customer Duration to complete work Ecbiz124 1/28/2015 – 3:00 AM (EST) Kernel Update/Restart Up to 15m Up to 20m for each server Biz107 1/28/2015 – 3:00 AM (EST) Kernel Update/Restart Up Read More >

We are upgrading the kernels to the machines that holds VPS servers (VP Nodes). This will allow us to provide more security features and faster updates. Server# Date/time of maintenance Maintenance performed Impact of customer Duration to complete work ecvp92 01/23/2015 – 2:00 AM (EST) Reboot Up to 30m outage per server Up to 10m Read More >

We are upgrading the kernels to the machines that holds VPS servers (VP Nodes). This will allow us to provide more security features and faster updates. Server# Date/time of maintenance Maintenance performed Impact of customer Duration to complete work ecvp84 01/22/2015 – 2:00 AM (EST) Reboot Up to 30m outage per server Up to 10m Read More >

We are upgrading the kernels to the machines that holds VPS servers (VP Nodes). This will allow us to provide more security features and faster updates. Server# Date/time of maintenance Maintenance performed Impact of customer Duration to complete work ecvp88 01/21/2015 – 3:00 AM (EST) Reboot Up to 30m outage per server Up to 10m Read More >