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| Planned Maintenance: | In order to improve security and stability our fleet of servers will be rebooted. This temporary disruption of service is not expected to last longer than fifteen (15) minutes. |
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| When Will This Occur? | Monday March 5th at 11 PM – Tuesday March 6th at 5 AM (EST). |
| Who Will be Impacted? | Customers with accounts on the following servers:
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| Which Server am I on? | For more information on how to determine which server your account is located on, you can use our guide on Viewing Your Account’s Technical Information in AMP. |
| How Can I Check the Status? | During the time frame indicated above, for the latest updates on the progress of this maintenance visit Our Status Page |
Hi Liliya.
I’m sorry to see about the errors you are experiencing with your site. The updates made to the server were at a level outside of the accounts and the disruption was simply due to the restart required to apply the updates. With that said, it should NOT have affected your website in this manner.
From the error it seems that there are files that the website is attempting to load that are not able to be found. I recommend reviewing your server for the files. You can always restore the website using the latest backup, as long as that backup was created at a time when the website was fully functional.
If you need further assistance, we would need more details and account verification to discuss the exact nature of the issue recommend a plan of action to repair the site. I suggest you contact Technical Support directly. I hope this helps!
Sincerely,
Carlos D