This is an update on the LD125 server maintenance that is continuing from 9/25. The server had a disk failure that required a replacement. Current work on the server involves a filecheck (FSCK) that may last several hours or at worst through tomorrow morning. The server is unavailable during this maintenance. We do apologize for the downtime. Our systems team is working to bring back the server to full functionality as soon as possible.
We appreciate your patience while the server is undergoing maintenance. For continuing updates on the server, please see the InMotion Network Updates page.
4 days of downtime is much too long for an fsck. Please rearange the server load so that an recovery does not take as long.
Hello Lisandro,
Thank you for contacting us. I definitely understand your frustration, since this causes us many headaches as well. When an unplanned hardware problem occurs, it can take time to correct. Our focus is to protect the data.
I checked the site associated with your email address, and it is working at this time. Are you still experiencing any issues?
If you have any further questions, feel free to post them below.
Thank you,
John-Paul
Hello Brian,
Thank you for your suggestion. I agree a fsck should not take that long.
This was however a deeper problem than just a fsck. It was caused by an unplanned hardware (disk) failure, that had to physically be replaced and rebuilt.
I checked your website and it seems to be loading without any data loss, which is our end goal. If you are missing data, or still experiencing problems, please contact Live Support.
Thank you,
John-Paul
instead of posting this article, it’d have been nice if Inmotion had shown stewardship and contacted all of the people impacted by the server failure. If inmotion had initiated solutions to help us manage our problems (helped us forward emails to working accts, given us timely updates initiated by YOU — rather than letting us bug the crap out of your tech support, and giving cryptic phone recordings & webpage “status updates” that only suggested patience, you’d have greater garnered some good will. Instead, I’m totally disappointed by Inmotion’s management of this crisis. Lastly, it’d have been a HUGE improvement if the level of detail in this article has been posted to your status update webpage. instead of the “server down….check back…. the FSCK is taking longer than expected”.
Guys, I understand that there are hardware errors, and that they are going to cost down time…. but we are down since 3:00 am Sep 25th, almost 30 hours now. It is unacceptable that you take over a day to recover a server