Emails sent to charter.net addresses are return with ‘552 5.2.0 ESMTP server not available AUP#I-1510’ message
Replies 3
Hello BrianT,
Thank you for contacting us about emails bouncing back with a 552 email error. Check your email for any attachments, since this is often caused when they exceed the size limits of the person you are sending to, or when a file type that isn't allowed is sent. Compressing a file before it is sent can often help. If your problems persist, check your mail logs for additional errors or record of this email transmission. It may provide more specific clues into what is happening. If you are on a Shared server our Live Support team can help you check the logs for records these returned emails.
Thank you,
John-Paul
There are no attachments. The email itself is 1.45 KB in size. Here is the log entry from one of the return emails.
User:xxxxxxxx
Domain:xxxxxxxxxx.com
From Address:[email protected]
Sender:[email protected]
Sent Time:Jun 27, 2019, 9:22:09 AM
Sender Host:localhost
Sender IP:127.0.0.1
Authentication:localuser
Spam Score:
Recipient:[email protected]
Delivery User:-system-
Delivery Domain:
Delivered To:Router:lookuphost
Transport:remote_smtp
Out Time:Jun 27, 2019, 9:22:09 AM
ID:1hgUM2-000TBT-ES
Delivery Host:mx0.charter.net
Delivery IP:47.43.18.9
Size:1.45 KB
Result:25 I=[205.134.250.219]53213 X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no DN="/C=US/O=Sample, Inc./OU=IT Team 20190326200428/OU=impin008.msg.chrl.nc.charter.net/CN=impin008.msg.chrl.nc.charter.net": SMTP error from remote mail server after end of data: 552 5.2.0 ESMTP server not available AUP#I-1510
Hello BrianT,
Thank you for contacting us about emails bouncing back with a 552 email error. Check your email for any attachments, since this is often caused when they exceed the size limits of the person you are sending to, or when a file type that isn't allowed is sent. Compressing a file before it is sent can often help. If your problems persist, check your mail logs for additional errors or record of this email transmission. It may provide more specific clues into what is happening. If you are on a Shared server our Live Support team can help you check the logs for records these returned emails.
Thank you,
John-Paul
There are no attachments. The email itself is 1.45 KB in size. Here is the log entry from one of the return emails.
Event:failureUser:xxxxxxxx
Domain:xxxxxxxxxx.com
From Address:[email protected]
Sender:[email protected]
Sent Time:Jun 27, 2019, 9:22:09 AM
Sender Host:localhost
Sender IP:127.0.0.1
Authentication:localuser
Spam Score:
Recipient:[email protected]
Delivery User:-system-
Delivery Domain:
Delivered To:Router:lookuphost
Transport:remote_smtp
Out Time:Jun 27, 2019, 9:22:09 AM
ID:1hgUM2-000TBT-ES
Delivery Host:mx0.charter.net
Delivery IP:47.43.18.9
Size:1.45 KB
Result:25 I=[205.134.250.219]53213 X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no DN="/C=US/O=Sample, Inc./OU=IT Team 20190326200428/OU=impin008.msg.chrl.nc.charter.net/CN=impin008.msg.chrl.nc.charter.net": SMTP error from remote mail server after end of data: 552 5.2.0 ESMTP server not available AUP#I-1510
Thank you for providing more information. Since this will require further testing, I recommend submitting this to our Live Support team. This will allow them to review the actual addresses and provide account specific assistance, such as sending a test email to the charter address directly from your server.