could not log on Filezilla

Avatar
omkar13
  • Answered
Hi Inmotion,
I am to able to connect via filezilla, geting error mentioned below:
Status: Resolving address of ftp.thatstudio.in
Status: Connection attempt failed with "EAI_AGAIN - Temporary failure in name resolution".
Error: Could not connect to server

I followed these instructions provided by FileZilla Instructions inmotion hosting
What should i do? :(
Replies 1
Avatar
0
Arn
Hello Omkar13, Sorry for the problems with the FTP login. I double-checked your account in order to see if FTP was working. I created an FTP account in cPanel and tested it with no problems. It logged in successfully. This indicates that the FTP server is working properly. It is possible that you are no using the correct credentials to login to the server. You should be logging into FTP using your cPanel credentials. This guide provides the information that you need for logging into your FTP account. I hope this helps to answer your question, please let us know if you require any further assistance. Regards, Arnel C.