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Why Are Softaculous Backups Deleted?

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InMotionFans
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Why are my Softaculous backups of my websites being deleted and how can I stop this?

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johnpaulb-imhs1
Hello, Thank you for contacting us regarding deleted Softaculous Backups. I recommend reviewing the server logs for record of the backup being deleted. If you are on a shared server, Live Support can assist you with this. This will provide specific clues and evidence into what happened. It will also allow them to provide account specific information in a secure setting. If you have any further questions, feel free to post them below. Thank you, John-Paul