Drupal site gets an error when I go to some parts of the backend.

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InMotionFans
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I have a Drupal website under a temporary URL (testing/development stage). I asked support to upload the .sql file on the database and I uploaded the directory on my public_hml. I noticed that when I login to my website (as admin) and go to certain places on the backend I get this error: "Uncaught exception 'PDOException' with message 'SQLSTATE[HY000]: General error: 2006 MySQL server has gone away'". Please help me figure this out, I already asked support to increase max_allowed_packets but still a no go. I researched for similar problems and people say that its not a Drupal problem but an SQL problem. Any help would be greatly appreciated.
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Scott
Hello, Sorry to hear you are having issues with your Drupal backend. While it is true shared servers cannot have the max_allowed_packets changed, there may be another thing that can help. There is a Drupal module called Token Tweaks. Installing this may help. I have read this has solved issues with others by using 'level 2'. Give that a try and see if it helps. Kindest Regards, Scott M