User created subfolders in Outlook not showing in Webmail.

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Jim
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Eliminating our exchange server.  Installed updated version of Outlook, 2016. Connected directly to InMotion webmail using IMAP.  Inbox downloaded to Outlook and it is working as expected.  Imported user created subfolders, not under inbox, into Outlook from exchange exported pst file. Folders show in Outlook but do not sync to Webmail.

Have turned off "... show only subscribed folders" at account level and it is off on the subfolders.  Have updated folder list many times.  Subfolders still not syncing to Webmail.  Imported subfolders have "(This computer only)" appended to the folder name.

Not sure what I'm missing.

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IMH Support Agent 2
Quote from Jim

So it is working.  The final fix was to set the IMAP account's root folder to Inbox in Outlook.  After that imports of pst files went to the same level as the Inbox folder and synced to Webmail.  The other two steps were to turn off show only subscribed folders under IMAP and after importing to update folder list in Outlook and Webmail.

Hello Jim - we appreciate that you updated us on the status of your issue!  Glad to hear that it is now fixed!  If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

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Jim

So it is working.  The final fix was to set the IMAP account's root folder to Inbox in Outlook.  After that imports of pst files went to the same level as the Inbox folder and synced to Webmail.  The other two steps were to turn off show only subscribed folders under IMAP and after importing to update folder list in Outlook and Webmail.

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Jim

Thanks for the suggestion.  It works but is not as simple as it appears.  To make this work you need to create the entire folder structure in WebMail; user created folders, sub-folders, sub-folders, …. This folder structure will sync to Outlook after updating the folder list. Then when you import from the pst file it will still create the folders outside of the IMAP root. Then you have to manually copy/move the individual emails from the folders outside of the IMAP root to the proper folder in the root folder. The user I’m working with has many folders and subfolders, which makes this a very long and tedious task. Any other easier options?

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IMH Support Agent 1
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Hello Jim,

I found a similar question in the official Microsoft forums where they stated:
"Typically this means that you added the folder to the root of the data file instead of the <root> of the IMAP folder tree on the server - generally under the <Inbox>.

Alternative is to simply add the folder by logging into your account via Webmail and add the folder there at which point it will sync down to Outlook desktop. Then import emails into the folder."

I recommend trying this to see if it resolves this syncing issue.

Thank you,

John-Paul