Login Authentication fails when logging into FTP

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pawel@entim pl
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  • Answered

I can not log in via ftp


Status: Po??czenie TLS nawi?zane.


Polecenie: USER [email protected]


Odpowied? 331 User [email protected] OK. Password required


Polecenie: PASS *********


Odpowied? 530 Login authentication failed

Duplicates 2
I can't use ftp for my new website

I have a temporary website named xxx.temporary.link and I can not get logged in to use ftp.  I am using Username user1 but I always get a 530 login authentication failed message.

Always failing to log into FTP
I cannot connect to FTP. I´m asking for help now, but it was never possible. I treid everything, my cpanel login, created a new ftp account. It always fail, can you help me, please.
Replies 4
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0
anonymous
Quote from johnbart

Problem still occurs using username and password I used to login to AMP.  Here are the messages I see:

[removed for privacy]

If the recommendations here didn't work, I recommend you try using your server IP, then contact Live Support directly.

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johnbart

Problem still occurs using username and password I used to login to AMP.  Here are the messages I see:

[removed for privacy]

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Arn
Hello [email protected],

Sorry for the problem with logging into FTP. As per the error, it appears to be simply a login authentication issue. Reviewed account and latest chat support notes indicate that the issue has been resolved. If anyone has a similar error - "530 Login authentication failed" typically indicates that either the login or password was incorrect.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
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JacobIMH
Hello, and thank you for your question. If you're having issues trying to connect to FTP, you can typically reset your cPanel password using AMP. However it sounds like you're able to login to cPanel in order to create a new FTP account? If you are able to login to cPanel, then you can simply use the same username and password that you used to login to cPanel for your FTP account. If you did create a FTP user in cPanel, please be aware when connecting with that FTP user, the full account must be used. For instance, if your cPanel account had the username userna5, and the domain example.com, and you created a new FTP user called newftp. In your FTP client you would need to enter the following as your FTP user name: 
[email protected]
If you're still having issues accessing your account via FTP please let us know. - Jacob