I cannot receive mail from a source to which I am able to reach.

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I have been able to send E-mail messages to specific addresses successfully but have not been able to get return mail from them....How may this be corrected?
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johnpaulb-imhs1
Hello, Thank you for contacting us about issues receiving mail. We are happy to help you troubleshoot this issue, but will need some additional information. Are the emails being returned or bounced back to the sender? Is it failing with a specific error? Have you checked the mail logs for errors or record of the email? Let us know if you have any further questions. Thank you, John-Paul