Thank your for the question on the uptime guarantee for managed dedicated server hosting. As per our stated terms of service :
Uptime guarantees only apply to Business Class Pro accounts. Dedicated Servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down and are not related to our uptime guarantee.
I hope this helps to answer your question, please let us know if you require any further assistance.
Hello Christopher,
Thank your for the question on the uptime guarantee for managed dedicated server hosting. As per our stated terms of service :
Uptime guarantees only apply to Business Class Pro accounts. Dedicated Servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down and are not related to our uptime guarantee.
I hope this helps to answer your question, please let us know if you require any further assistance.
Regards,
Arnel C.