Cname doesn't work in my domain

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InMotionFans
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When I type works fine, but when I type send me to another address, I already check de Cname configuration appears fine.
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IMH Support Agent 5
Hello,

Thank you for contacting us about a Cname not working with your domain. Using your primary domain I was not able to replicate this. Were you using your primary domain? Were you using a customized DNS configuration or the one that comes with addon domain, for example?

Best,
Christopher M.