Cannot change Nameservers and DNS settings

InMotionFans

9 years ago
Answered

I am transferring a Wordpress website from BlueHost to one of my reseller account which I setup a Cpanel for.
I did everything the support section says on transferring a Wordpress website to InMotion.

By the way the hosting plan at BlueHost is cancelled.

This is the screen from BlueHost to change the DNS

These are the DNS for Bluehost:

Use Default Nameservers
ns1.bluehost.com 74.220.195.31
ns2.bluehost.com 69.89.16.4

- Then I change for the entries below

ns1.servconfig.com 216.194.168.112
ns2.servconfig.com 70.39.146.236

When I click on "save nameservers settings" a message says "Invalid nameserver"

- I Unlocked the domain
- Privacy is disabled

Last time I did this everything went well and had no problems.

Since I am new to all of this Hosting stuff surely I am doing something wrong, with time all of this will be easy but for now I need an expert advice.

Thank you for your kind help.

Replies 1

Newest first
Newest first Oldest first

IMH Support Agent 5

9 years ago

Hello,

Thank you for contacting us about setting up your nameservers. You have the correct information and it sounds like you have followed the correct procedures.

I have not seen the Bluehost interface recently but last time I saw it there was a separate field for the nameserver hostname (ns1.servconfig.com) but not the IP address. Are you putting in the host name with the IP address? That might be the error.

If so, try putting in the Nameserver with only the host name and no IP address.

Best,
Christopher M.

Reply Link