Email Down for all users

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We are unable to access email for domain www.********.com.
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johnpaulb-imhs1
Hello, Thank you for contacting us about email being down. Performing a Ping/Traceroute test to your mail server may help provide additional clues. I marked out your domain name for security purposes. Since this is just the public forums, we cannot provide account specific assistance here. If your problems persist, you can contact our Live Support, so they can test and replicate the issue further. Thank you, John-Paul