I cannot send e-mail either from my Outlook or Roundcube page

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InMotionFans
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I cannot send e-mail either from my Outlook or Roundcube page. I have changed port from 465 to 587 and back again. I have checked that the details given in my welcome e-mail are consistent with my Outlook set-up, but nothing helps. Please advise.
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IMH Support Agent 5
Hello, Thank you for contacting us about your difficulties sending mail. Are you getting any specific error messages from Roundcube? Do you have any extra DNS records set up that could be routing email differently? There could be many different factors affecting mail delivery. I will provide a link to our Email Troubleshooting guide to help you isolate a possible cause. If you continue having trouble, I suggest contacting our Live Support so they can check your mail logs in real time. Best, Christopher M.