We are not receiving the email
Hello,
I am having a dedicated server with Inmotionhosting. I have hosted a domain named as "www.sawan.net.in" on the above server.
The problem is one of the contact with email id "[email protected]" is seding the mail to a user with email id "[email protected]". But [email protected] is not able to receive the mail.
More over the user "[email protected]" receives a bounce back with the following message :
========================================================================================
20-elite1308.inmotionhosting.com ESMTP Exim 4.87 #1 Wed, 06 Jul 2016 16:21:17 +0530
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.
helo mailgw.eil.co.in
250 elite1308.inmotionhosting.com Hello mailgw.eil.co.in [115.112.162.131]
mail from:
250 OK
rcpt to:
550-Callback setup failed while verifying
550-Called: 121.241.99.13
550-Sent: MAIL FROM:<>
550-Response: 501 Syntax error: Empty email address.
550-The initial connection, or a HELO or MAIL FROM:<> command was
550-rejected. Refusing MAIL FROM:<> does not help fight spam, disregards
550-RFC requirements, and stops you from receiving standard bounce
550-messages. This host does not accept mail from domains whose servers
550-refuse bounces.
550 Sender verify failed
421 elite1308.inmotionhosting.com: SMTP command timeout - closing connection
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We asked the user to send on another domain [email protected] and [email protected] and on those email IDs we are receiving emails from "[email protected]" , there is not problem with the domain of the sender, SPF is set OK for their domain, so something seems to be wrong with our server only.
I have raised a ticket for the same as well but still the problem has not been resolved?
Please do the needful at the earliest.
Regards,
Ripal Bhatt
