fix
Please note: This website includes an accessibility system. Press Control-F11 to adjust the website to people with visual disabilities who are using a screen reader; Press Control-F10 to open an accessibility menu.

Unable to Log into Prestashop 1.6 Admin Dashboard

Avatar
InMotionFans
  • Answered
I tried logging into the Prestashop admin dashboard with the email account that was created during the installation. I get the message that the employee doesn't work there or the password is incorrect. I tried the 'forgot password' option, and now get the message that password can only be regenerated every 360 minutes. I have not received any emails regarding resetting my password. I sent a test email to the email account that was set up and received the test email. I do not know what steps to take next.
Replies 1
Avatar
0
IMH Support Agent 5
Hello, Thank you for your question about password resets in the Prestashop admin area. It is possible to reset the user password in the database. In the linked article, scroll down to the section titled "Resetting the Administrator password in the database". Best, Christopher M.