How can i create an email account?

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Ella
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how do i set up a new email account?
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cannot creat email account

When i go to create new email account it's downloading and nothing happens.

The domain I'm trying to create email accounts for doesn't show in cPanel. Can you please help me in this issue?
Can't Create New Email Account
When I try I always get the following error:

File open for /home/********/etc/*******/passwd failed with error No such file or directory

Where stars are sensitive information that I've redacted. Any idea what I'm doing wrong?
Thanks in advance!
Cannot create email account
When I try to create a new email account through cPanel, I get error message like this.

"The disk write test failed. You may have exceeded your quota, or the disk is full."

Can you check what's wrong with my account?
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anonymous
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Hello and thanks for contacting us. If the domain is not showing in cPanel > Email Accounts, you may need to ensure it is added as a primary or addon domain first.

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Mark Beno

Have been having the same problem, and I just signed up for service yesterday afternoon.  Hoping that someone is monitoring this forum.  Basically, just keeps saying "Loading" and spinning when you hit the "Create" button.

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anonymous
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  • Answered

Hello and thanks for contacting us. If the domain is not showing in cPanel > Email Accounts, you may need to ensure it is added as a primary or addon domain first.

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IMH Support Agent 3
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We recommend creating an email account in your cPanel. If you have any trouble, feel free to check in our live support team.

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johnpaulb-imhs1

Hello,

Thank you for your question. This type of error usually occurs when a necessary folder is deleted, for example: /etc folder.

To fix the problem, you can recreate the missing folders, be sure to set the permissions correctly. Our guide on Changing file permissions includes the common settings:

public_html - 750
Folders - 755
CGI and Perl scripts - 755
.html .php and other Document Types - 644

If you need help recreating the folders, please submit a ticket to Live Tech Support, so they can assist you.

If you have any further questions, feel free to post them below.

Thank you,

-John-Paul

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Scott
Hello Wonjae,

The issue was a permissions glitch. Our Tier 2 went in and reset all the permissions to the proper settings. You can now create an email account from within your cpanel.

Best Regards,
Scott M