Exclude Categories not working on WooCommerce Coupon
I've set up a 30% off coupon and I want it to apply to Fall/Winter merchandise ONLY. I entered...
Product Categories: Fall/Winter
Exclude Categories: Spring/Summer
I tested the coupon by putting 1 Winter item + 1 Summer item in the cart. I expected the coupon to work on the Winter item and ignore the Summer item, but it did not do this.
Since the coupon does not work on the Summer items, the software does not apply the coupon to the cart AT ALL. .. even though there is a Winter item that is valid for the discount.
Product Categories: Fall/Winter
Exclude Categories: Spring/Summer
I tested the coupon by putting 1 Winter item + 1 Summer item in the cart. I expected the coupon to work on the Winter item and ignore the Summer item, but it did not do this.
Since the coupon does not work on the Summer items, the software does not apply the coupon to the cart AT ALL. .. even though there is a Winter item that is valid for the discount.
Sorry to hear you are having problems with your WooCommerce site. By and large, we are not able to assist with troubleshooting third party plugins. We can assist with configuration and give general advice about error messages.
We are willing to take a look, but need more information. What version of WordPress are you using? What version of WooCommerce are you using? What other plugins do you have installed? Are you getting any error messages? If so, what is the exact text of the message? Have you tried the WooCommerce forums where the experts on the plugin may already have the answer? Also, please provide exact steps to duplicate the issue. We need all this information to be able to properly duplicate and attempt to assist.
Additionally, please provide the domain name you are working with so we can take a look. If you are not one of our customers, we will try to duplicate the environment to see if we can assist. If not, you will definitely want to check out the WooCommerce forums for further assistance.
Kindest Regards,
Scott M