Crop images in Boldgrid

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Sometimes, I can crop images in boldgrid, and sometimes I can't. I have tried all different ways to approach the image, including restarting Boldgrid after I insert an image and before I attempt to crop it.
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IMH Support Agent 5
Hello,

Thank you for submitting a question about cropping images in BoldGrid. Where is the image being used? Is it a logo image? Or, is it part of the main content area of a page?

I would also be curious to know which theme you're using. It's possible the dimensions of the image are too small to be cropped for the area they're being inserted into.

Any of the above information would help us replicate the issue and see if you can find a workable solution.

Best,
Christopher M.