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InMotion Hosting Support Staffing Low?

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InMotionFans
  • Answered
I haven't had to contact Support much over the years, but when I did, I was always able to get someone right away. Today I was in the chat queue for 3-5 minutes then was disconnected twice, so I gave up.

What's going on with staffing?
Replies 2
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KevinCBrown
Looking at the root cause - it appears that InMotion Hosting either is now on an email blacklist, or IMH's servers are kicking out erroneous spam reports.
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anonymous
I'm sorry to see your feedback regarding the long response time from Support. As a company that strives to set the industry standard in Customer Service for Technical Support, we do rely heavily on your feedback, to ensure a thrilling experience every time. Since the Community Support Center is not monitored by the Support staff's managers, I would recommend you email them at manager_feedback@inmotion.net to provide your feedback. Again, I'm sorry to see the negative experience you've reported.