Hello,
Thank you for your question regarding accessing your cPanel and using SSH. Here is a helpful link to our guide on how to log into cPanel. If you are using "example.com/cpanel" as a test try:
cpanel.example.com (Be sure to replace example.com with your actual domain name.)
The port settings depend on the specific plan you have, but here are the relevant guides:
-
How to log in to your VPS via SSH
- Logging into your Shared/Reseller server with SSH
If your problems persist, I recommend contacting Live Support so they can test within your specific account. Thank you, John-Paul