my question was deleted without any answer from you

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ch
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You write "we guarantee a response within 60 minutes for current customers " but my last question was deleted without any notice.
why is that? it's really bad support/practice. I'm really angry with you.
Please explain me why that happened.
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anonymous
Hello, ch. I'm terribly sorry for the delay in response to your questions. I reviewed your question regarding email taking a long time to be sent. Although you should be able to see your own responses privately, I went ahead and adjusted the question and answer to allow them to be displayed publicly now. I was unable to find any other questions, I do apologize if yours was deleted mistakenly. Please feel free to let us know if you have any other concerns or issues, we're happy to assist! Sincerely, Carlos E