Error 500 - Internal Server Error, Error 403 - Forbidden
Good morning,
We have had a number of websites/domains hosted by yourselves for around 12 months now with no issues. Suddenly today (18/10/2017) we are unable to access the websites without getting the error Error 500 - Internal Server Error or Error 403 - Forbidden.
The sites are running Opencart 2.2 and access to the front end and admin are limited due to these errors. NO CHANGES have been made to the sites or the hosting plan.
I have checked the logs in CPanel and found this error reoccurring;
[Wed Oct 18 05:56:58.375293 2017] [:error] [pid 894290:tid 139887294600960] (24)Too many open files: [client xx.xxx.xx.xx:xxxxxx] couldn't set child process attributes: /home/xxxxx/public_html/index.php
As i have stated, no changes have been made to the website, the code, modules, or any other element of the websites.
If you could advise that would be great.
We have had a number of websites/domains hosted by yourselves for around 12 months now with no issues. Suddenly today (18/10/2017) we are unable to access the websites without getting the error Error 500 - Internal Server Error or Error 403 - Forbidden.
The sites are running Opencart 2.2 and access to the front end and admin are limited due to these errors. NO CHANGES have been made to the sites or the hosting plan.
I have checked the logs in CPanel and found this error reoccurring;
[Wed Oct 18 05:56:58.375293 2017] [:error] [pid 894290:tid 139887294600960] (24)Too many open files: [client xx.xxx.xx.xx:xxxxxx] couldn't set child process attributes: /home/xxxxx/public_html/index.php
As i have stated, no changes have been made to the website, the code, modules, or any other element of the websites.
If you could advise that would be great.
Hello Protekuk,
Sorry for the problems with Error-500 or Error 403 when trying to access your OpenCart sites. I would advise that you contact our live technical support team to investigate the errors as further detail may require changes at the server level. If problems have occurred it may also require that you request a backup recovery. Apologies again for the problems with your OpenCart sites.
If you have any further questions, please let us know.
Kindest regards,
Arnel C.