How Do I Resolve WordPress Backup Issues?

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Rick Afonso
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  • Answered

Hi Guys

I moved my hosting from Justhost to InMotion last year, at the time I setup a basic website (www.afonsoknifeworks.com) with the intention to get a more professional setup done at a later stage. The site has been active since then however a few weeks ago a friend told me that when he opened my site - he got a couple of strange errors - which were displacing the text / images to the side.

Since then the site has disappeared almost completely. None of the images show up, the only thing which is visible is a couple of menu titles - but nothing happens when they are clicked. I see from my profile that I have a Backup Manager free trial - but I have no idea what / where that is or how to use it.

Wordpress dashboard loaded without the stylesheet

I would just like to get the original site I created back online, so I can work with a web developer to get a proper site up and running.

How would I go about doing this? Is there any way someone can check the backups and get my site back?

Thanks

Kind Regards

Rick Afonso

Afonso Knifeworks

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IMH Support Agent 2

Hello Rick,

Sorry for the continued headaches.  Since you're using WordPress, I'm going to suggest a plugin that should help.  These entries are probably stored in the database.  You'd have to edit the image links in the page to fix it otherwise.  Look for a plugin called "Better Search Replace" (https://wordpress.org/plugins/better-search-replace/).  When you have it loaded, log in to your WordPress Administrator Dashboard, go to the Tools section, then select Better Search Replace.  

better search replace interface updating information in wordpress database

The table you need to search is the wp_posts table.  In the Search field you need to type (or paste) this:  http://afonsoknifeworks.com/bg_afonsoknifeworks.com/  .  In the Replace field you will need to put the correct path  http://afonsoknifeworks.com/ .  If you leave the option "Run as dry run", then changes will not be made, so make sure to uncheck that option.  Click on Run Search/Replace in order to make the change.  

I hope this helps! You can also submit a ticket to our technical support team and use my explanation of the issue.  If you have any further questions or comments, please let us know.


Regards,

Arnel C.

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Rick Afonso

Hi Arnel

Thanks for the reply - I tried opening the link you mentioned and removing the bg_afonsoknifeworks.com - which then showed the image. Unfortunately while I am in IT, I am not a web / software developer by any stretch of the imagination and the only web experience I do/did have was several years ago and that was with a VERY basic website - still based around index.html etc. I have no clue how / where Worpress saves the files? or what to edit to restore the site.

Kind regards

Rick

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IMH Support Agent 2
  • Answered

Hello Rick,

Sorry for the problems with your WordPress site.  I'm not sure how your image URLs got messed up, but when I look at them, they are showing: "http://afonsoknifeworks.com/bg_afonsoknifeworks.com/wp-content/uploads/2018/07/cropped-AKW-ForgeLogo.png"

So the problem is that "bg_afonsoknifeworks.com" shouldn't be in the path for that graphic.  If you remove it, then the graphic will work.  If you have a backup of the site, then you request restoration of it using the Account Management Panel (AMP) - Support Ticket option.  You can also simply log into your WordPress Administrator and then fix the links by editing the page. 

I hope this helps to explain the issue.  It can easily be fixed by editing your page and changing the path for the graphic. You can also work with our live technical support team for additional assistance. 

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.