I cannot access by ssh

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ftorletti
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Hi, I need specific information for access to the server by ssh.
using the account username and shared IP Address, it returns this error "port 22: Operation timed out".
Any solution?
Thanks
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IMH Support Agent 5
Hello ftorletti, Thanks for submitting a question about difficulty accessing server via SSH. If you are on a VPS or higher, you will want to make sure that you have added your local IP address to the Firewall. If on shared hosting, you may want to contact our Live Support team to make sure that the account is accessible at the moment. Best, Christopher M.