fix
Please note: This website includes an accessibility system. Press Control-F11 to adjust the website to people with visual disabilities who are using a screen reader; Press Control-F10 to open an accessibility menu.

invoice for product I do not want

Avatar
info
  • updated
  • Answered

I received an invoice for Backup Manager"renewal". This is a product I

did not choose when signing up for my account and was unaware that I had

a "free trial". I only learned this when I got the renewal notice -

AFTER the deadline to cancel. I do not want this product;; never have. I

do not want to pay for renewal for product I never ordered.

Pinned replies
Avatar
0
anonymous
  • Answer
  • Answered
Hello and sorry for the issue. Please see our article on cancelling Backup Manager and Backup Manager Terms of Service, but also contact our Live Customer Service regarding the payment. I'm unable to access your account from this medium. Sorry for any inconvenience.
Replies 1
Avatar
0
anonymous
  • Answer
  • Answered
Hello and sorry for the issue. Please see our article on cancelling Backup Manager and Backup Manager Terms of Service, but also contact our Live Customer Service regarding the payment. I'm unable to access your account from this medium. Sorry for any inconvenience.