How do I solve the internal error 500 on prestashop

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I'm having the HTTP 500 error in a Prestashop plugin (JA Marketplace)

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IMH Support Agent 1
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Hello mauro,

Thank you for contacting us about a 500 error in PrestaShop. I recommend enabling error reporting in PrestaShop, as it may provide a more specific error message. Ensure you are using a version of the plugin that is compatible with your version of PrestaShop. If your problems persist, I recommend reaching out to the developers of JA Marketplace. Since it is commercial software they should provide some level of support.