I am not able to make changes to my site - including adding my logo. I'm new to this and would like to know if someone could assist. I'm also receiving a message stating that I need a higher level of permission and I'm not allowed to access my site.
Replies 3
I own the site and have been having trouble since I purchased it. Would you mind attaching some documents on how to setup my site using the BoldGrid and WordPress? Once you get into editing, things are a bit confusing and I would like some on point instructions so that my site is up and running. I actually purchased two sites and need to get them both up and running. Please advise. Thanks!
Hi npgcons,
Thank you so much for your question. I'm sorry you're having trouble making changes to your website. Your mention of not having the right permissions leads me to believe that perhaps your site was created by another party who did not grant you admin access? If possible, try reaching out to them for assistance changing your permission. However, if you own the website and it's on our servers, our Technical Support may be able to help as well. You can reach out to them via chat for assistance. I hope this helps!
Kindest regards,
Stormy
Hi npgcons,
Thank you so much for the additional information! I can certainly send you resources for BoldGrid and WordPress. Check our BoldGrid EDU channel for instructions on getting started with the tool. You can also review our WordPress EDU channel for additional tips and tricks for improving your website. I hope this helps. Please let us know if you have additional questions!
Kindest regards,
Stormy