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Thank you so much for reaching out and I'm sorry you've experienced that issue. In order for us to take a closer look at your account, please contact our 24/7 customer service department.
Hi lee_ainee,
Thank you so much for reaching out and I'm sorry you've experienced that issue. In order for us to take a closer look at your account, please contact our 24/7 customer service department.
Kindest regards,
Stormy