how can I tell if my website I want to transfer to inmotion uses cPanel?

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harry rockefeller
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Satisfaction mark by harry rockefeller 4 years ago

The first step says to use ... if my domain uses Cpanel, and ... if my domain uses wordpress.  How can I tell?This chat answer doesn't start from the 'beginning'.  It also didn't say yes, or no, for my question about if step 4 [domain name server assignment] is done, then steps 1,2 3 are done also?I assumed my existing domain was wordpress because I was able to log in yesterday to www.genesis1-27/wp-admin but cannot today.The error is "user id [genesi84_wp] unknown.  Also, this morning I did get a login prompt when I went to www.genesis1-27.com/cpanel.

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anonymous
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Hi Harry! Usually adding /cpanel to the end of a URL

(like example.com/cpanel) will take you to the cPanel login screen. Please note though that if your previous host has restricted acccess to cPanel, that URL may not work. If you have not previously been granted cPanel access, it's a good idea to check with your previous host so you know what format your data is in when you begin the website transfer process. Hope that helps!

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anonymous

Apologies Harry, but without a specific URL for me to check I was only able to provide general guidelines. Without knowing how much access or control you had over your previous site, it would be difficult to offer a way to check unless you already had a cPanel or WordPress login. 

The current version of your site does appear to be both cPanel and WordPress based. If you are planning to transfer this site to InMotion, you shouldn't have any trouble! 


If you're already hosting with us, my apologies, but we don't have access to private customer data in the support forums; based on your questions I had thought you were transferring a site.

If your site is already hosted here and you are having trouble logging in, I would suggest getting logged into AMP first, then resetting your cPanel and WordPress passwords. Hope that helps, but let me know if you need any further clarification. 

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anonymous
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Hi Harry! Usually adding /cpanel to the end of a URL

(like example.com/cpanel) will take you to the cPanel login screen. Please note though that if your previous host has restricted acccess to cPanel, that URL may not work. If you have not previously been granted cPanel access, it's a good idea to check with your previous host so you know what format your data is in when you begin the website transfer process. Hope that helps!