fix
Please note: This website includes an accessibility system. Press Control-F11 to adjust the website to people with visual disabilities who are using a screen reader; Press Control-F10 to open an accessibility menu.

I cannot reset my email password

Avatar
martin
  • updated
  • Answered

Hello,

I have a problem with another email anahid@etculli.com.

We had to reset the password and did that using the C panel but we are still getting a message from Google that the password is incorrect. I am not sure what we did with the etculli.com emails, I remember setting it up so that google handles some part of the email protocol, but not sure about the details.

Thankk you for your help,

Martin

Replies 1
Avatar
0
IMH Support Agent 2
  • Answered

Hello Martin!

Sorry for the problem with resetting the email password.  Check to see if you can access your email directly from Webmail.
 If you're able to login and see emails, then the issue isn't server-side related.  You may be using your gmail account to open your emails. If that is the case, you need to look at the gMail settings and reset the password used to access your mail account at InMotion.  If you still need help with this issue, please contact our live technical support team.

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.