Thank you for contacting us about issues getting into an email account. As a test, try logging into Webmail. This will let you know if your username and password are correct. If it is not working, I recommend resetting your email password in cPanel, you do not need to know the original password to change it there.
Hello Naomi,
Thank you for contacting us about issues getting into an email account. As a test, try logging into Webmail. This will let you know if your username and password are correct. If it is not working, I recommend resetting your email password in cPanel, you do not need to know the original password to change it there.
Thank you,
John-Paul