cannot verify server identity

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Dea Michels
  • updated
  • Answered

On my iphone,  I've had my email for years and now I'm getting a constant error message that states

"CANNOT VERIFY SERVER IDENTITY"  The identity of "mail.allwaysinc.com canot be verified, 

How do I correct this?

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IMH Support Agent 2
  • Answered

Hello Dea,

Apologies for the problem with the Cannot Verify Server Identity issue. There was an update to a server certificate that may have affected you. You should be able to re-connect to the server (to remove these errors) by doing the following:

  1. Go into Email settings in your email client (or device).
  2. Change your them to use the secure settings (or non-secure settings). Click here to see InMotion's Email settings.
  3. Save these settings
  4. Change the settings one more time to your original settings. Save your settings and it should update and re-connect properly.

If you weren't using the secure settings to begin with, then you can simply change to the secure settings and it should work. It's possible that with the certificate renewal the email connections simply need to be refreshed.

If you continue to have identity problems, then please contact our live technical support team. They have access to your server to troubleshoot the issue directly from the server if needed.

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.