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Rejected mails

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  • updated
  • Answered

Hello. We have a problem with sending emails to a particular email adress. When we send emails from the box gerencia@zonna1.com to the email gabrielsoifer@hotmail.com, all emails are rejected. We have tried from another box and this problem does not exist. From different gmail addresses, and hotmail addresses, emails arrive correctly.  

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IMH Support Agent 3
  • Answered

Thank you for submitting a question about difficulties sending email to a certain address.  Sometimes, these issues are temporary and clear themselves.  Otherwise, I would advise checking the email logs to see if the error is on your side or the recipient side.  If you are on shared hosting, or would like assistance in checking those logs, I would advise contacting live support so they can verify your account and troubleshoot the issues with you.