I changed my hosting plan from a Reseller to a Pro Plan. Why do I still have 2 accounts?

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Tony P.
  • updated
  • Answered

I changed my Hosting Plan from R1000S to a Pro Plan and received a message that, "Order Processing
Thank You For Your Order! We Are
Processing Your Upgrade
We are currently processing your upgrade for tpjaveton.net from R-1000S to Pro Plan , which
typically takes 1-2 days to complete.
You will receive an email from us once the upgrade process
has finished."

But I have not yet received an email message and I noticed that although I made a payment for the plan change, I'm still being charged for the previous plan. Why is this charge being levied and why has the change process completed yet? Thank you

Replies 3
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0
IMH Support Agent 2
Quote from Tony P.

Hi Amel,

I really appreciate you getting back to be with a response; however, 

I searched my spam folder and did not find an email with details of 

the account change from Reseller to Pro, including cPanel login 

password. So should I just use the same password that I use to 

login to AMP? Or will the system allow me to create a new 

password without requiring the old? How should I proceed? Thanks!

Kind regards,

Tony

If you can login to AMP, then you can login to cPanel- there is a shortcut in AMP to cPanel.  If you need to obtain your login information you will need to contact either your sales contact or the live technical support team.  You will need to be able to verify your account in order to get login credentials. 

If you have any further questions or comments, please let us know.


Regards,

Arnel C.

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0
Tony P.

Hi Amel,

I really appreciate you getting back to be with a response; however, 

I searched my spam folder and did not find an email with details of 

the account change from Reseller to Pro, including cPanel login 

password. So should I just use the same password that I use to 

login to AMP? Or will the system allow me to create a new 

password without requiring the old? How should I proceed? Thanks!

Kind regards,

Tony

Avatar
0
IMH Support Agent 2
  • Answered

Hello Tony,

Sorry for the delay in receiving your email.  Make sure to check any spam/junk folders where email is filtered.  It's possible that the email may have arrived, but you just didn't see it.  If you still haven't received it then contact your sales person and they can review your account to see what's happening.

If you have any further questions or comments, please let us know.


Kindest regards,

Arnel C.